Smooth pickup and drop off car was good.
Smooth pickup and drop off car was good.
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4.8
Excellent
1,000 reviews
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Review summary
East Coast Car Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
We hired a Renault small SUV for four…
We hide A Renault small SUV for four days in it done approximately 4000 K, so was in good condition. The only annoying factor was a rattle in the drivers door. The service at the counter was good and fast as was the shuttle to the airport The right was okay cheaper than most but like everything these days too expensive. The only other negative comment that I would make is that their shuttle service only goes between their base and the airport. They don’t pick up or drop off at hotels. I know a lot of higher car companies only do that these days but Some will do the hotel pick up and return.
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Best rental company in Melbourne
I have been using ECCR every time I travel to Melbourne. The experience was always great on the previous occasions and this time was no exception. Staff were friendly and quick and we got our two cars within 20 minutes. As we chose zero liability the staff did not even go through the cars with us and told us to just drive off. Returning was a breeze also. Just handed the keys to a guy after we parked and all good.
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East Coast Cars is a great service and I'll use them again.
I've never used East Coast Cars before and so it was a gamble. I couldn't have been happier. From the pick up at the aiport to collection of the car, and then drop off and lift back 6 days later, I couldn't rate it highly enough. We ended up with what I think is a better car than I had booked (Mitsubishi ASX instead of a MG ZS). The staff were friendly, helpful and efficient, with clear communication on how to find the pick up point at the airport and also the drop off procedure. It was a great price for a great service and I will definitely use them again.
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Website
eastcoastcarrentals.com.au
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Showing 181 - 190 of 996 reviews
JC
Best deal online
I went shopping online and they gave me the best deal. So I booked in our car for our holiday trip with the family. When we collected our bags at the airport, I made a call for a shuttle bus to drop us to collect the car. It was seamless and quick. When I picked up the car, it was quick and simple too. I recommend East Coast Car Rentals to anyone who would be looking for a great deal and fast service.
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aw
Great shuttle transfer instructions
Great shuttle transfer instructions. Very prompt excellent car
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MH
Good service.
Good service. First experience of an electric car . We were well advised about how to manage and where to charge.
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JH
Last minute win!
Phoned up last minute and managed to get a car within 20mins. Easy process and very friendly staff. Will definately use them again.
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DJ
overall a very good experience
Bit tricky to find location with markings particularly in the downpour (why no signage/ floor arrows?) otherwise everything was good, got the exact model of hired car in good condition, driver didn’t drive off on collection which was prompt and friendly (Terry?), overall a very good experience
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R
First time to use East Coast Car…
First time to use East Coast Car Rentals. The service was great - affordable price, easy navigation to the shuttle pick up point with very minimal wait time and friendly staff. I gave 4 stars only because I booked the child seats but they were not installed beforehand, and I thought $1,000 for the deposit was a bit too expensive. Even though I got the deposit back at the end, the initial explanation from staff was they would deduct $1,000 from my account and refund if there was no damage. On return, another staff clarified the money in the account was just frozen so they didn't actually deduct it, so there was a bit of miscommunication as well. Other than that, everything was great!
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