DriveTime Car Sales Reviews

My car has had more problems than a car should have for its year. And the warranty only pays for certain things. They reimburse you for a rental at 30. A day 300 max so you are out tax and fees. This car looks good but is a disaster. Coolant smell, oil leak which is a valve gasket the drive shaft is broken and needs a ecm update. Not to mention a tire was patched on the side instead of being replace. This has been a disaster and I am out a car

Great customer service. Nydia Karkiewicz was my customer experience guide. She was fantastic. I was approved for a car and walked out with a car in about 3 hours! All glory to God in the highest! Thank you lord for this blessing!

Was the purchasing process easy - yes! Has everything since then been great - absolutely no! I purchased my vehicle a year ago knowing I would be refinancing for a better interest rate within a year. I purchased the vehicle and the warranty which brought my total cost to $24k. This did come with an extremely high interest rate but again, I knew I was going to refinance. I instead want to trade in bc I have had nothing but issues and have had to spent about $3500 out of pocket along with other issues that were covered by the warranty. Only to find out I still $24k on my vehicle after a year and there wasnt going to be a credit for the warranty because I had filed a claim. So I owe $24k on a vehicle that has a Kelly Blue Book value of $10k. I cant refiance because of the negative equity and I cant trade it in because of how much negative equity there is. So I am screwed. I absolutely would never recommend or use them again.

Called several times and spoke with employee and confirmed car was in great shape with no leaks or problems. Drove the 2 hours to DriveTime where I was picking up the car to take to a pre-purchase inspection at a Honda dealership. I again asked if there were any leaks or problems I should know about before I spend $228 on the inspections and they said no! All 3 of the employees standing there including one of their mechanics said no leaks or problems car was great shape. Took it to the scheduled inspection and got a $6000-$8000 estimate for repairs and those repairs were all for massive leaks through out the car. Honda dealership went on to say it looked like they tried to clean up all the leaks before hand to cover the fact that there was substantial leaks. Took it back to DriveTime and they said the Honda dealership was lying! Stay away stay far far away. Save your hard earned money and don’t buy here.

The Charlotte, N.C., Tryon Street location was wonderful in helping me find a car. I give kudos to Tanner, the sales associate, for her expertise and kindness. It was a great experience. I was in and out in a couple of hours and satisfied with my purchase. Keep up the good work Tanner! They're going to sell a lot of cars because of you!

So the Chesapeake location sold me a 2014 Buick Lacrosse leather on 4/25/2025. Nice car until three days later, 4/28/2025, the vehicle could not be driven. Haven’t even made my first payment yet and it’s currently in a shop with transmission issues. I have a warranty but why am dishing out money for a rental car before I even make my first payment on my own vehicle?

Beverly was absolutely amazing and made my experience so positive. I'll definitely be going back for all my car needs.

Amazing customer service. 😊😊😊😊

DRIVE TIME - MONTCLAIR & RIVERSIDE - BAIT AND SWITCH TACTICS, ENDLESS DEMANDS, AND UTTER DISREGARD FOR CUSTOMER TIME Let me preface this by saying that my experience with Drive Time in both Montclair and Riverside has been nothing short of a complete and utter disaster. As someone with less-than-perfect credit, I approached Drive Time with cautious optimism, understanding their business model of providing vehicle financing for individuals in such situations. However, what I encountered was a bait-and-switch scheme, endless and unreasonable demands, and a shocking disregard for my time and documentation. Despite being pre-approved online with zero down payment, I was subjected to an exhaustive and frankly insulting process. I willingly provided every single document requested, including detailed bank statements, official Articles of Incorporation for my business, the Statement of Information filed with the state, and my government-issued EIN. I jumped through every hoop, operating in good faith that I was moving towards securing a vehicle. To add insult to injury, I was then made to waste hours of my time driving three different vehicles and conducting thorough end-to-end inspections on each. This entire process felt designed to invest my time and energy, making it harder to walk away. Then came the kicker. After all the time wasted and documents provided, and even after I had placed a $500 hold on a vehicle I liked, they had the nerve to continue crying and requiring even more information. This was after I had already surrendered a mountain of official documentation! Today alone, they wasted an additional two hours of my precious time, bringing the total time squandered to a staggering six hours in pursuit of a vehicle. It became painfully clear that there was no end in sight to their unreasonable demands. I was just waiting for them to conjure up yet another arbitrary requirement, likely another unexpected financial burden. This entire ordeal felt like a deliberate tactic to string me along. And let's not forget their demand for a "signature verification card" from my bank. As I stated before, I contacted multiple major banks – Wells Fargo, Bank of America, and my own bank, US Bank – and was explicitly told that no such "signature verification card" exists for customers. The only document they could provide was a verification of ownership letter, which I promptly obtained, along with all the original business documents to further prove my legitimacy. Despite providing this and being prepared to pay the initially unmentioned $2,000, Drive Time in Riverside flatly stated that it was a "no-go" without this mythical document. The final straw was their rude and dismissive attitude, acting as if they didn't need my business. In my life, I have never experienced such anguish and despair simply trying to purchase a vehicle. Yes, my credit may not be perfect, but they explicitly stated it wouldn't be an issue. To anyone even considering Drive Time, I implore you: RUN, don't walk, to a different dealership. Drive Time in Montclair and Riverside are masters of the bait-and-switch, experts at wasting your time, and clearly operate with a profound lack of respect for their customers. You will save yourself countless hours, immense frustration, and a considerable amount of anguish by taking your business elsewhere. Drive Time is nothing but a colossal waste of your time.

Always a smooth, quick and easy process! Thank you for making buying a new car so easy!

Kevin Myers was amazing at helping me secure my Cadillac!! Best experience ever!!

Great first time car buying experience!

All of the gentlemen were extremely nice I was in and out in about 2hrs which was great no pressure I drove several nice cars amd love the one I chose no pressure awesome experience. The airline hwy baton rouge locations has an awesome crew

I hate the car buying process, but I had a great experience buying my car from Drivetime and would recommend them.

Let me just say Cassie Coffee is the worse car salesperson I’ve ever experienced in my life. I will never return to DriveTime again. I highly suggest she receives a refreshers course in customer service. She was very rude and sarcastic. She thought her so called jokes were funny. When I mentioned how displeased I was with her services she laughed and said either I want the car or not. So basically she didn’t care rather or not she received the sale. I truly believe she was frustrated because it was close to closing time or maybe she was having a long day. Either way no customer should be treated in the matter as she did under any circumstance especially when l was nothing but nice to her even with her rude behavior. So NO I will not be purchasing the vehicle from this DriveTime or any other!!!

The service was great and the process was very easy. Adrian Sims was so friendly and greeted us with a big smile. He explained everything, he asked us questions and found out what we wanted and made sure we were happy with our choices. I recommend to anyone looking for a car.

Very easy and smooth purchase experience with Ashlie at the Van Nuys location .. it was a fast and efficient process and I’m so happy with my new car !

Amber was pleasant kind knowledgeable and patient. She knew specifically what I was looking for and answered any questions I had. She was awesome!!! The process was fast and smooth yet thorough.

Emily made it all easy,and smooth for me!Helpful,very personable,and great customer service, attitude!