Dino Decking is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Ordered sample pack and it was received very quickly. The samples were delivered in a well designed box with 6 samples and a brochure with prices. Will definitely order from Dino decking in September when I have the site cleared.
Great product which was delivered the following day, driver really helpful. Had to order additional cladding which I picked up myself, just typed in order number then waited outside, helpful chap took it to my vehicle and off I went.
Incorrect bullnose edging delivered
have had a delivery of composite decking boards delivered and it has become apparent now they are fitted that they are covered in scratches. I appreciate they are only scratch resistant but there are scratches everywhere and they are brand new. I contacted Dino decking support and they fobbed me off blaming the fitter. I would definitely not recommend this company. I am now worried how the decking with fair with time as their warranty is clearly worthless 😡
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dino.co.uk1,000 total • Write a review
They made it personal when I called for advice etc and my order was processed in a timely manor and delivered when they said. The product was better than I thought and very easy to fit. I allowed 2 days but completed it in 4 hours . Very happy and will be ordering more very soon to finish my garden.
Date of experience: March 20, 2025
Competitive pricing, good product and prompt service
Date of experience: March 20, 2025
US
The product is great and the delivery, when it happened, was fine but communication from the logistics department is poor. I purchased the product online and received an automated email giving a nine day delivery window. I then heard nothing for 5 days but then received a call from the delivery driver saying that he would be there in 2 hours time. That's poor. It just so happened that I could have a lad there and the customer was at home to open up. On another day and another job I wouldn't have been able to accept the delivery. Two days later, on a Thursday, I ordered more fasteners. It was only 11.15am. The website states next working day delivery but they didn't arrive the next working day (Friday) but the Monday. If you are not going to provide a next working day service, don't advertise it.
Date of experience: March 19, 2025
Very fast and efficient delivery. The finished result looks great.
Date of experience: March 19, 2025
Fantastic company to deal with. Chris is very helpful and the whole process was simple from start to finish ⭐️⭐️⭐️⭐️⭐️ from me. Thank you Dino team 👍
Date of experience: March 19, 2025
