Review summary

Dell has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

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A
Dell Replaces With REFURBISHED Parts Which Have a Reduced Warranty (And Won't Tell You)

Please note that if your Dell computer runs into technical difficulties such that it needs to be sent to the Dell Repair Depot, they will fix it with REFURBISHED parts, not advertising they are doing so and this will significantly reduce the warranty to 90 days.  My computer was recently overheating, crashing, and the battery was not lasting long. I sent the computer to be fixed and paid for what I thought was a new battery. It cost the same amount as their advertised new batteries, the information that I consented to for the replacement had no indication that it was refurbished, and I thought all is well. NOPE! 100 days later, my computer is experiencing the same issues and to my absolute surprise was informed I need a new battery. "How? I just replaced it..." I thought. I then looked online and said, "Okay, your batteries are advertising a 1-year warranty, so you will fix this free of charge". NOPE! Because they (unknowingly to me) replaced it with a REFURBISHED battery it is thus only covered for 90 days and I will have to pay again out of pocket.  After going back and fourth over several days spending hours running the same diagnostics and speaking to all levels of Dell support workers and management in what I can only describe as a "milk run/ string along" situation, no one has been able to justify to me why my battery was replaced with a refurbished part instead of a new one which I thought I was paying for. No one will replace the battery free of cost or reimburse me for the misinformation either.  I also feel I should mention that after sending my computer in for repairs, it came back worse than before (the trackpad was not working), so I had already had to send it in once before. The scrolling is still not 100%.  Not happy with their system. Feel completely manipulated and want to ensure people are made aware and don't spend their hard earned money on this slimy trap.  Thanks for reading. 

CC
Wrost technical support that I have ever seen.

Worst Tech Support Experience Ever, Dell Should Be Ashamed If I could give zero stars, I would. I've had nothing but a nightmare dealing with Dell’s technical and customer support. After one remote session and TWO mail-in repairs, my laptop STILL runs like it's stuck in 2005, slow, unresponsive, and nowhere near the performance I paid for. What’s even more maddening? Every time I contact support, they just have me repeat the same useless tests over and over. It's like talking to a brick wall. They clearly don’t read the case history or care about resolving the issue. It's a never-ending loop of “try this diagnostic tool” or “reinstall drivers”, things I've done a dozen times already. Dell, your support system is broken, and your customer care is nonexistent. I’ve wasted weeks of my time and still don’t have a working machine. Never buying Dell again.

HORRIFIC!!!!!!

HORRIFIC!!!!!!! DO NOT BUY A DELL COMPUTER!!!!!!! I purchased a Dell computer 3 months ago for $1,300. Nothing but issues with it and Dell tech support is as useless as their customer service. They have sent their satellite repair company to my business several times, I have spent numerous hours on a screenshare with Dell tech service doing the same exact diagnostic sequences each time, total of 12 times. 2 weeks ago they sent me a shipping label and box to send the computer back to them so they could repair it at their corporate location. Just got it back and it still continues to have the same utterly slow issues.......... Xfinity and our IT company have both stated the issue is with this computer as well as we have 12 other computers in this office, all on an ethernet connection, yet no one else has these issues. They can’t fix the issue but won’t replace the unit either.... The amount of time I have lost due to this is ridiculous and Dell simply does not care. I have also emailed their corporate office with not 1 response back from them.... Dont walk away from a Dell product, RUN!!!

M
Cancelled Order and no refund yet

Cancelled Order and no refund yet They cancelled my laptop order and its going to be almost a month since I initiated the service request for my refund and I am yet to get my money back. Cannot call the dutch customer service line for some reason and the email support has left for much to be desired with their standard we will look into this and get back to you. and after that all they do is close the case hoping you forget that you ever paid them. Distressing and frustrated with my experience with Dell.

Company details

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Dell Technologies

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dell.com

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60 total • Write a review

Showing 21 - 30 of 56 reviews
NR
1 out of 5 stars

Purchased a DELL U3824DW to use with my…

Purchased a DELL U3824DW to use with my Mac Mini. The colors are so bad so it's insane. Where I try to calibrate them Dell Color Management says the monitor is not supported. Even worse is there is NO HELP to get at all. Tried to get hold of the support for 1 month now. NEVER DELL AGAIN!

Date of experience: June 4, 2025

CC
1 out of 5 stars

Un comportement de racaille.

Un comportement de racaille. Deux écrans envoyés = deux écrans HS. Je ne recommande absolument pas Dell, et c’est bien dommage, car jusqu’à présent j’ai toujours eu confiance en leurs produits. Le temps passé avec le service après-vente est monstrueux, pour au final ne résoudre aucun problème. Les demandes de conciliation à l’amiable, envoyées par courrier recommandé avec AR, sont rejetées — à la limite de la plaisanterie. Je vous invite à fuir vers d’autres marques, bien plus soucieuses de leurs clients. Un conciliateur de justice a été saisi ; la suite se réglera peut-être devant les tribunaux.

Date of experience: June 3, 2025

DR
1 out of 5 stars

Si je pouvais ne pas mettre d’étoile je…

Si je pouvais ne pas mettre d’étoile je l’aurais fait. Un suivi de commande déplorable aucun support, le néant. Je ne recommande pas, trop d’ennuis.

Date of experience: June 2, 2025

JM
1 out of 5 stars

NOTHING BUT RUN AROUD & NO ANSWERS

All I was trying to do is find the Dell Warranty so I could print it out and I could hopefully finish jumping through hoops for my visa card. I am just trying to get some money back for a DELL Laptop that didn't even last 4 years. So excuse me when I have to say NO WAY are you TOP in anything. 4 years and now my credit card that says they add warranty to certain things that you buy with their card have been making me jump through hoops since January. YES JANUARY. AND then all you can get on the Dell website is the run around and I even tried the customer service and that was a joke. I am so frustrated. WHY so hard to just get a copy of your warranty you give with your computers. UNBELIEVABLE

Date of experience: June 1, 2025

k
2 out of 5 stars

i purchased a new laptop in jan 2025

i purchased a new laptop in jan 2025 , i am having inspiron model , i purchased it from reliance digital store , the laptop was fresh and new , but now the voice quality has degraded randomly and i face a lot os internet connectivity issue, i dont know whats the problem with the model .

Date of experience: May 31, 2025

M

Me

US

1 out of 5 stars

Ordered a preowned laptop

Ordered a preowned laptop. Delayed shipping and cancelled without even a notification. Went to check since I never received it and saw it was cancelled. Ordered something else from Best Buy. Won't ever give you my business again.

Date of experience: May 30, 2025

L
1 out of 5 stars

Is it even possible to give a “0”…

Is it even possible to give a “0” star???? The experience I had it’s unreal Dell it’s a joke. They made me do an order for a laptop 3 times and each time they cancelled 😡 to the point that now I do not want to classify them as a company but as a joke

Date of experience: May 30, 2025

MS
1 out of 5 stars

Dell’s Warranty Mirage – A Brand Built on Broken Promises

As a longstanding customer of Dell, I am deeply disappointed and frustrated by the unacceptable experience I've endured regarding my laptop warranty claim. From the very beginning, my laptop exhibited significant issues, which I promptly reported within the warranty period. Dell explicitly acknowledged these faults and agreed to replace my laptop—a clear admission that the product was defective from purchase. However, Dell failed entirely to fulfill this promise. They later claimed a replacement was dispatched, yet when I requested proof or shipping documentation, Dell admitted they had no evidence due to a change in their shipping company. I have documented email correspondence from Dell confirming their failure to provide or deliver the promised replacement. Despite this, Dell continues to deflect responsibility and neglect their legal obligations under consumer protection laws. Instead of taking responsibility for their acknowledged failures, Dell has consistently attempted to shift focus onto unrelated matters. Their refusal to provide the promised replacement or adequately address the original issue reflects an alarming disregard for customer satisfaction and consumer rights. Additionally, their communication throughout this process has been evasive, misleading, and deeply unprofessional, leading me to completely lose trust in the integrity and reliability of their customer support. My experience demonstrates a troubling pattern at Dell: a systematic disregard for warranty commitments and an apparent willingness to use delaying tactics to avoid providing legitimate remedies to customers. This raises serious questions about Dell’s overall commitment to customer care, reliability, and ethical business practices. Given the significant time, inconvenience, and financial loss I have endured because of Dell’s actions, I strongly advise potential customers to reconsider any planned purchases. Based on my prolonged negative experience and Dell’s evident inability—or outright unwillingness—to rectify basic warranty issues, it is clear the company prioritizes short-term profit over long-term customer satisfaction and trust. In my experience, Dell’s warranty has proven entirely worthless—it is not worth the paper it is printed on. Regardless of who responds to this review—be it a customer service agent or a social media representative—their role will not be to resolve this matter truthfully, but to protect Dell’s public image. I will not have the opportunity to counter-respond, but let it be known: every word I have written is accurate and verifiable. Dell, as a brand, has failed me completely, exposing deep flaws in its customer service, post-sale accountability, and the credibility of its warranty commitments. I stand by every word I have written. Dell has failed, and no superficial response can erase the fact that their warranty service and post-sale care are fundamentally broken. I urge consumers to thoroughly research and consider alternative brands that truly honor their warranty obligations and genuinely value their customers.

Date of experience: May 29, 2025

aH

a H

US

1 out of 5 stars

Extremely disappointed in Dell

Extremely disappointed in Dell. I bought a premium XPS laptop for nearly $4,000 and it stopped working during the first year. I contacted Dell immediately at the time (during COVID), and they brushed me off because the warranty had just ended. Since then, I’ve done everything I could — contacted support, tried to repair it, and even filed a BBB complaint. Dell’s response? A repeated refusal to help, offering only a 5% discount on a new machine, and ignoring the fact that many users have had this exact motherboard issue — it should have been a recall! I would never buy from Dell again. I also have anxiety, which is why I asked for written responses only, and they still ignored my needs. 📸 Here’s a screenshot of their final refusal: [Insert screenshot image] 📹 Full video of my Dell issue here: ask me If you’re thinking of buying from Dell — don’t. They sell defective products and refuse to take accountability.

Date of experience: May 29, 2025

DB
1 out of 5 stars

I ordered a $2,000 Dell laptop for my…

I ordered a $2,000 Dell laptop for my son’s birthday through Dell.ca. Dell used Purolator, who misdelivered it to an Amazon warehouse — and it’s now been over a week with no resolution. Dell has done nothing to fix this. I provided the invoice, tracking number, Purolator case ID, and proof that the package was never received. Dell still won’t issue a refund or replacement. They keep deflecting responsibility to Purolator instead of taking action. This was a time-sensitive gift, and now my son’s birthday has passed with nothing but stress and frustration. I’ve filed complaints with Consumer Protection Ontario, the BBB, and I’m preparing to go to Small Claims Court if needed. Absolutely shameful customer service from a company that claims to be premium. Once they get your money, they don’t care what happens. Stay far away.

Date of experience: May 27, 2025

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