Dell Replaces With REFURBISHED Parts Which Have a Reduced Warranty (And Won't Tell You)
Please note that if your Dell computer runs into technical difficulties such that it needs to be sent to the Dell Repair Depot, they will fix it with REFURBISHED parts, not advertising they are doing so and this will significantly reduce the warranty to 90 days.
My computer was recently overheating, crashing, and the battery was not lasting long. I sent the computer to be fixed and paid for what I thought was a new battery. It cost the same amount as their advertised new batteries, the information that I consented to for the replacement had no indication that it was refurbished, and I thought all is well. NOPE! 100 days later, my computer is experiencing the same issues and to my absolute surprise was informed I need a new battery. "How? I just replaced it..." I thought. I then looked online and said, "Okay, your batteries are advertising a 1-year warranty, so you will fix this free of charge". NOPE! Because they (unknowingly to me) replaced it with a REFURBISHED battery it is thus only covered for 90 days and I will have to pay again out of pocket.
After going back and fourth over several days spending hours running the same diagnostics and speaking to all levels of Dell support workers and management in what I can only describe as a "milk run/ string along" situation, no one has been able to justify to me why my battery was replaced with a refurbished part instead of a new one which I thought I was paying for. No one will replace the battery free of cost or reimburse me for the misinformation either.
I also feel I should mention that after sending my computer in for repairs, it came back worse than before (the trackpad was not working), so I had already had to send it in once before. The scrolling is still not 100%.
Not happy with their system. Feel completely manipulated and want to ensure people are made aware and don't spend their hard earned money on this slimy trap.
Thanks for reading.
Wrost technical support that I have ever seen.
Worst Tech Support Experience Ever, Dell Should Be Ashamed
If I could give zero stars, I would. I've had nothing but a nightmare dealing with Dell’s technical and customer support. After one remote session and TWO mail-in repairs, my laptop STILL runs like it's stuck in 2005, slow, unresponsive, and nowhere near the performance I paid for.
What’s even more maddening? Every time I contact support, they just have me repeat the same useless tests over and over. It's like talking to a brick wall. They clearly don’t read the case history or care about resolving the issue. It's a never-ending loop of “try this diagnostic tool” or “reinstall drivers”, things I've done a dozen times already.
Dell, your support system is broken, and your customer care is nonexistent. I’ve wasted weeks of my time and still don’t have a working machine. Never buying Dell again.
HORRIFIC!!!!!!
HORRIFIC!!!!!!! DO NOT BUY A DELL COMPUTER!!!!!!!
I purchased a Dell computer 3 months ago for $1,300. Nothing but issues with it and Dell tech support is as useless as their customer service. They have sent their satellite repair company to my business several times, I have spent numerous hours on a screenshare with Dell tech service doing the same exact diagnostic sequences each time, total of 12 times. 2 weeks ago they sent me a shipping label and box to send the computer back to them so they could repair it at their corporate location. Just got it back and it still continues to have the same utterly slow issues.......... Xfinity and our IT company have both stated the issue is with this computer as well as we have 12 other computers in this office, all on an ethernet connection, yet no one else has these issues.
They can’t fix the issue but won’t replace the unit either.... The amount of time I have lost due to this is ridiculous and Dell simply does not care. I have also emailed their corporate office with not 1 response back from them....
Dont walk away from a Dell product, RUN!!!
Cancelled Order and no refund yet
Cancelled Order and no refund yet
They cancelled my laptop order and its going to be almost a month since I initiated the service request for my refund and I am yet to get my money back. Cannot call the dutch customer service line for some reason and the email support has left for much to be desired with their standard we will look into this and get back to you. and after that all they do is close the case hoping you forget that you ever paid them.
Distressing and frustrated with my experience with Dell.
