I ordered a $2,000 Dell laptop for my…
I ordered a $2,000 Dell laptop for my son’s birthday through Dell.ca. Dell used Purolator, who misdelivered it to an Amazon warehouse — and it’s now been over a week with no resolution. Dell has done nothing to fix this. I provided the invoice, tracking number, Purolator case ID, and proof that the package was never received. Dell still won’t issue a refund or replacement. They keep deflecting responsibility to Purolator instead of taking action. This was a time-sensitive gift, and now my son’s birthday has passed with nothing but stress and frustration. I’ve filed complaints with Consumer Protection Ontario, the BBB, and I’m preparing to go to Small Claims Court if needed. Absolutely shameful customer service from a company that claims to be premium. Once they get your money, they don’t care what happens. Stay far away.