delivery.com Reviews

I ordered using delivery.com only twice, like 7 years ago; BAD experience! So naturally, as a paying customer I stopped and began using some other Superior Delivery Service to get the job done. Recently moved and decided to give delivery.com another shot as there were items available for delivery near me needed. 1st time store rep was nasty, and then the order took FOREVER despite a way shorter ETA quote. I reluctantly let it go because of needing the items. 2nd time (same merchant) I paid for an item but received a significantly smaller size than what was PAID for and the order again was significantly late despite time quote given. Again (in hindsight), stupidly, I let it go; not even requesting the refund of the difference; figured it was petty. 3rd time (because of needing the essential household items), I ordered again from this same merchant on Delivery.com I know I know but listen... This time I had it!!!!! An hour and a half passed, order never came, called delivery.com customer service ( I figured hey there will a professional on the other end of the line to help!) Noooope. Delivery.com rep goes delivery attempt was made. Go check your front door. Checked, nothing. Called back, placed on, told to hold on they will call merchant store. Ok. 15 minute wait. Back on the line. 20-30 ETA quote given. Ok cool! .... NOooooPE. -___- Another hour passes no delivery that I paid for. So I call the merchant directly this time. Unprofessionalism from the jump, but the worst was Merchant rep named "Jigger", (yup that's what he said his name was when I asked) from "Village Farm and Grocery" store : [ NEVER SHOP FROM THERE UNLESS YOU LIKE BEING ROBBED AND YELLED AT] { Check the other reviews }!!!!!!!! ), ... He says, Delivery guy called the wrong number and brought order back to the store, we'll redeliver it to you but you have to pay, when i explainied how unfair that was after everything he continued to haggle with me over who pays the delivery fee. The customer is never right apparently with this business , they only want to take your money. After hanging up the phone on me and me having to call back twice I was told by a confused woman who spoke English as a second or third language that they cancelled the order. Delivery.com was no help in this; I called them four times and all they did was tell me information I already knew. Huh ...Looong Siiiigggghhhhh Please! Save yourself a delivery NIGHTMARE and YOUR HARD EARNED MONEY (especially in these uncertain times) and definitely opt for a better Delivery Services like the popular UberEats, GrubHub.com, DoorDash etc. Disclaimer: I'm not a bad review giver as a matter of fact this is my 1st one but it HAD TO BE SAID. These people are swindlers they definitely are unprofessional and money-seeking as opposed to conducting fair business and taking care of their customers. That is all. hmm! Stay safe out there.

I ordered something to be delivered at 11:45, it has been over an hour and it is still not even prepared. I have contacted the company and they keep giving me the same response that it will be there soon. It is currently 1pm, and my driver has not even gotten to the restaurant. This company is not worth it, I should have just picked it up myself and saved some money. Just got my oder 5 minutes shy from two hours later and of course my pizza is cold.

This is an awful and highly unprofessional company. I did not receive my correct order that was an 20 mins late passed the delivery time. I called to check on my order and I was told by customer service worker thah it was on it's way and to call back if anything was wrong with it since it was already late. My delivery driver did not have a mask on and sent tracking messages that was untrue. A message said he was "around the corner" and to "get ready" and I still didn't recieve my food until 15 mins later. When I checked my food my order was incorrect. I had a sandwich I couldn't eat and paid for a large side item and got a regular size. When I called the customer service line I was held on the line for 30 mins, during which I was laughed at by the worker, and was told I never paid for an additional side order. I asked to be escalated and to speak with a supervisor and he was unable to get me connected. He attempted twice and came back to tell me I would get a refund for my item. Which is what I had called for and explained over and over again, only to have wasted 30 mins on the phone and still not be able to eat my food. I feel disrespected, hungry, and HIGHLY upset at how I was treated. Will NOT be using delivery.com. I made sure to refuse a credit because $10 would've only paid for the delivery fees and FORCED tip. Wow

Never again will I use this app. When I place the order at first it said 40 minutes for delivery. Once I paid I got a confirmation that the delivery will not arrive for 2 hours. After 2 hours I contact customer service. By the time they finally responded it's been two and a half hours and still haven't received my food they offered me a miserable $5 coupon for my next order. $5 coupon for a two and a half hour wait and still haven't received my food. I never had this problem with any other delivery app

Order was still not started 30min after it was placed.. Still not marked as "confirmed" and the order still did not have a driver. With an already 55-70min delivery time before that delay, I called to cancel. They called me back 25min AFTER I CANCELED the order to say order was made and driver was there to pick it up. They would not credit me. I told them I didn't want the food anymore. They then told me the driver picked it up already and it was being delivered. They refused to let me cancel it or credit me. App says driver waiting for order now and that food is being prepared. I called them back saying food was not ready as they had stated. They then told me food was not ready and driver was waiting. This means they probbay had food made after denying my cancellation on the second phone call.. I called them back to explain this. Still refused to cancel or credit until I kept repeating myself.. she then reviewed recordings of my calls and issued a credit. 95min after order placed, 70min after order cancelled,, sushi still not here. Already missed valuable sleep over this, so going to sleep now 95min later, still with no food. Have had very delayed orders in the past as well. Will not use again.

Diciamo che una stella è pure troppa.... Ho fatto un ordine scrivendo l indirizzo correttamente e nn solo l ordine nn mi è arrivato ma in più nn hanno voluto rimborsarmi... Sono dei ladri ho avuto una vera e propria truffa... Molto più seri e professionali quelli di glovo

I have tried to use this site about 5 times (I’m a slow learner). Only once did they deliver on time. Twice the restaurant closed before they got my order in, even though I ordered 2 hours before closing time. Once it was 3 hours before I got my food. When I called to enquirer where my order was, they said they were short on drivers. They did offer to give me a $10. credit for another order. But I couldn’t find it to use. Another time, when it had been over 2 hours, they just said they were very busy. I think they need to hire more people if they’re going to offer this service. I will do my best to not use this service again. The problem is that if you go through Yelp, you often don’t know what delivery service the restaurant uses until you click “Submit Order”

Worst delivery service ever! Delayed delivery over an hour. Charged $20 for delivery. Only received 1/2 of order. App won’t let me leave a negative review for restaurant. Seems like a total scam of a business.

I ordered food recently. Went to pick it up and found a restaurant full of employees not wearing masks during COVID. I left without my food and called delivery.com to complain and cancel my order. They called restaurant who lied and said they were wearing masks. Delivery told me someone had to pay the restaurant for making the food. They weren’t able to help me get my $ back or resolve this. When I told them I would just handle it w my cc company and asked for my $20 gift card to be refunded they told me if I dispute w my bank I can’t get my gift card back. Finally I got $10 back. Half of it. The customer service rep was very nice but couldn’t do much to help me - she’s following policy. I got nowhere. I’ve had issues w their website not working many times. Then other times their app doesn’t work properly. They don’t have a big selection of restaurants for delivery. They have supposedly lowered rates for restaurants but pass it on to customers as a service fee. Their coupon codes or discounts are not great. Sometimes $1,$3. Weird small amounts.

Ordered delivery at 5:06 PM, did not receive for over 3 hours. No way to contact driver. The website seemed to hire an elderly woman to pick up my food, so maybe that was she issue and she was a slow driver, but the site's interface and conduct are some of the worst ever. Garbage.

Over charged me 30$ compared to the restaurants normal menu prices. I paid an extra 6$ for each food item and didn’t realize it until I happened to look at a picture of the actual restaurant menu and realized how much more I was charged. On some items I paid double what it normally cost. Plus $20 in fees. They sneak charges in without you realizing. I also didn’t get the correct order and it look an hour to deliver and the restaurant is only 1 mile away. They refused to refund me. Saying they can charge whatever prices they want. They stole from me! Very sneaky and dishonest, a complete SCAM!! I will never associate with this company ever again, shame on you guys !!

ZERO STARS!!!!!!!!!! NEVER RECEIVED MY ORDER, CALLED THEM, THE AUTOMATED MACHINE PUT ME ON HOLD FOR A FEW SECONDS AND THEN IT JUST HANGED UP LIKE SERIOUSLY???????

Waited an hour and 20 minutes. We got a TEXT message saying our order was canceled, because they changed delivery drivers and the one they passed it off to was to far away. Regardless of the excuse we were never. They claimed the restaurant was supposed to contact us. Please use another service.

took 2 and a half hours to arrive, was missing an item and caused us to buy a complete new order because we thought it wasn’t coming. do not recommend.

The worst possible decision you could ever make in your life is use this delivery service. I ordered food and after 1 hr of waiting i called the restaurant who told me the food is still there stting i should call this wack company. When i did they refuse to give me my money back, saying i ordered as a pick up. Who is going to use a 3rd party service to order food for pick up, if i wanted to pick up i would order through the restaurant website, 2nd, their name is literally delivery.Com. so they took my money so quick, now it's this hassel to get my money back. I order some food, didn't get my food, is it not fair to give me my money back? Oh they can't give me my money back because the restaurant already made the food. So i basically bought food for someone to sit and eat. Save yourself the trouble. Use uber eats or delivery dudes. They are a little more pricey but you'll get your food. This is the price of being cheap.

Trust the reviews! I made the mistake reading the reviews after the fact. Do not use this delivery service unless you want your food to be delivered 3-4 hours later then this is the service for you! Customer Service is a joke. $10 gift card to fix it? nah keep it. I'm never coming back. Restaurants was only 10 minutes away, How do you get so late? get it together.

Worst service ever. Do not use unless you want your food hours after you order it.

Worst company ever. Didn’t place my order with the restaurant until 2 hours after i placed order. Kept sending emails for delay. Will never use again..

THEYYYY ARE SO BAD. i gave them so many chances and they mess up everytime. it always takes them 1 to 2 HOURS to bring my food, this is ridiculous. I’m not buying from them anymore. it’s a hit or miss, mostly a miss. don’t support this company

Absolutely ridiculous company!! I ordered lunch at work and after waiting over 2 hours I checked and it said it was delivered. It was never delivered in my business so I called and found out it was left out in the parking lot for over 40 minutes. Went outside and found it in my parking lot!!! what a joke!