delivery.com Reviews

Delivery.com is a middleman between the customer and another middleman or delivery rep(Doordash or Grubhub) to the restaurant. If you have problems with food or delivery itself - delivery.com cannot do anything but offer a $10 credit for your next order. They will escalate your concerns but the delivery rep or the restaurant has no obligation to respond and if they don't you are left holding the bag. My order was delivered early when noone was there to receive it despite having a later delivery window selected and confirm via receipt. After 5 calls to delivery.com and the only response I would get was my complaint had been escalated but not responded to so they will resubmit. After 29 days I was forced to dispute with my credit card.

I am furious with this service. An hour (53 minutes exactly) after I ordered i had not received a confirmation email that my order had been accepted. I then began a chat with a representative @ 12:07 who told me an eta of 30-45 minutes. After chatting with the person further I found out that my order had not even been placed it because they did not have a driver assigned to the order. I chatted with this person for about 36 minutes in all. The person continue to give me the 30 to 45 minutes ETA avoiding the fact that my order has not even been placed yet and I did not have a driver available. At 12:40 I finally asked to cancel my order because I didn’t have the time to wait. They then let me know a driver had been found and gave me the 30 to 45 minute ETA again. At this point I will have waited 2 hours and 15 minutes to 2.5 hours for my lunch. This is ridiculous and should not be acceptable. This service is to help those who either need the convenience of delivery or are incapacitated (my reason). All I got was an apology. Just awful!

Order from any other company. My order was over two hours late, called customer service and was lied to. Told me I couldn't cancel my order because it was already picked up. I called the restaurant and the order was still there. Called back customer service who told me to decline the order for a refund. That was a week ago still have not received my refund. Waste of time and money.

This company obviously has a staffing issue. I can see my driver is making deliveries a city over. My order is so far over two hours behind. When you call the 800 number they just tell you they’re understaffed and to wait. A better option would be the ability to cancel an order when it’s going to be significantly late. I feel bad for the drivers. This service would get zero stars if possible.

I waited 2 hours 30 minutes for my meal and was sent around in circles by Delivery.com. A whole night wasted and they didn't even offer a coupon. Seamless is WAY better.

These company thief's cancelled my old deliveroo plus of £10 a month only to charge me for a new plus of £11.49 on my order!! Disgrace!!

I love this service they are fast and my last driver was super friendly. We use this service at least 2 times a week and recommend it to everyone. I have had no problems with them.

Food was ordered through the site and never came. We are hungry and MAD!

Company needs to work on its communication. I was notified via email that my Board meeting lunch order was cancelled (by them) 10 MINUTES prior to scheduled delivery. Nor was I provided the opportunity to arrange alternate pick-up for the meal as it was also cancelled at their level. This is highly unprofessional and completely unacceptable. Needless to say, we will no longer utilize their service or recommend the company to anyone.

I spoke with customer support and they did everything in their power to ensure my confidence in the process. I inquired about the location of the driver and they reached out on my behalf and then returned my call notifying me where my delivery was located. Extremely helpful and polite.

Great experience 3 times used so far.

Would rate this a zero if I could. Waited 2 hours to NOT get a pizza. Never showed up.. Will never use this again

Delivered order was missing items. Customer service was impossible to deal with. They kept saying they will figure it out and call me back. It’s now been 1 week. All I wanted was a refund on non-delivered items.

Very bad experience my order delivery 7 days late and they wrong update consignee unavailable and refuse parcel . Very bad experience

The absolute worst delivery company out there. Over 2 hours to get our food, it was cold by the time it got here & if you call to complain you get “bonus points” for your next order. Zero stars should be an option & they will never get my business nor anyone I know again.

Do NOT order from delivery.com. Ordered delivery twice - the first time I ordered it said my food would be there within 1 hour and 40 minutes (which is long to start) then they said it was delayed. By the time we got it, the food was 2 hours late and my fiance got food poisoning because the driver let it sit out for so long. I even called the restaurant to check on it, and they said that it was ready and had been sitting in the window for an hour. The second time the delivery window was much the same. They took my money, proceeded to wait over an hour to place the order with the restaurant, and by the time they did, the restaurant was closed. They tried to blame the restaurant, saying their order volume was too high. When I told them it was closed, they did not know what to say but came up with an excuse. I did get a full refund, but will never use it again.

The guy I had helping me was very patient and knowledgeable!

I got an incorrect order that was missing items and no response from the company to make it right days later. The operator sounded exhausted and scared to take a break. I somehow thought this was a better alternative to other delivery companies, but I was wrong. I won't be giving them my business again.

Ordered at sandwich at 4:25pm, finally had it delivered at 8:25pm! Delivery guy was pleasant enough, and did apologize for the delay, stating he was the only driver working, but seriously, four hours for a sandwich to be delivered is just ridiculous. First and last time using Delivery.com.

Would give zero stars if possible . First time using this app- received a phone call about 45 minutes after order placed . They said they were running behind and i would need to wait 1-2 hours. I agreed. I called back 2.5 hours later . Over 3 hours after my order was placed . They decided that they were closed for the evening. No call to me about being unable to deliver . I will not be using this service again. Poor customer service .