delivery.com Reviews

Ordered breakfast today, but the roll was burned, the coffee was laying down in the bag, and spilling!! Delivery ppl need to be careful about spilling drinks and the overall handling of food while delivering! It was awful! I believe the restaurant was busy today therefore delivery is just too much for them to focus on, when establishments are too busy to prepare an order for delivery correctly, they should just focus on dining in service; AS I SAID..., MY SANDWICH ROLL WAS BURNED, & THE FACT THAT THEY SAW THIS AND DELIVERED IT IS STRAIGHT UP MESSED UP, I TOLD THEM TO COOK MY EGG SUNNY SIDE UP AND IT WAS VERY WELL DONE!! HORRIBLE! I PAID $$$ FOR THIS TYPE OF SERVICE?!! GREED!!! I REALLY WANTED TO WALK OVER AND THROW IN THEIR FACES, BUT I HAD TO CONTAIN MYSELF.

I have used them several times but this past time will definitely be the last. I placed an order a minute later they called saying that they didn’t have the dish so they refunded the $22 for it so I told them to cancel the order but they said I had to still pay for the $4 corn chips I ordered as a side dish I told them I didn’t want just chips but they said too bad I have to pay for them either way plus the 5 for delivery charge plus the 4 for tip plus the 1 for tax even tho the minimum order is $5 they said I had to pay $14 for a $4 corn chips.

Without a doubt this is an epic fail. Three times I have waited two hours for an order today I followed up and was told the restaurant had closed before they could find a driver - two hours! Their best offer to resolve it was a five dollar credit Never again

My recent experience with the two Deliveries are as follows: 1. The AC delivery was 45 minutes late prompting me to inquire via email. No explanation was given as to why this delivery was so late. Expected delivery time was 9:45 am. Actual delivery was 10:30 am. 2. The second was at 2:15pm. A sushi food delivery. This order came on time but the delivery man was expecting payment after I had already paid. He had to refer to his paper work to see if I was correct . Neither of the deliveries included a receipt for me. Procedure differed though my payment source was the same: 1. The AC delivery required a signature on a paper. It was dubious if the paper was the actual order. I sensed he just needed a signature to show that I signed for the delivery. 2. The Sushi required no signature. He handed me the food and fled. Take that as you may. It is my belief that in the instance of a residence such as my own, with over 100 residents, and given the fact that deliveries had to be greeter in the lobby opposed to "individual units" , an ID should be required and a confirmed method of payment. If it were delivered to a private residence, the procedure could be relaxed a bit. In the future, for safety reasons, I want a paper receipt upon delivery, just as if I were purchasing it at a restaurant/ store. I will always include that request under " special instructions" Sincerely Richard Bassett

Can’t believe I even gave them another shot. I was just trying to use my credit from the last time they messed up my order. Daughter wanted sushi for her birthday lunch. Had a future order in and they cancelled it an hour before. They said “the market was closed” after I calling them I found out it means they had a shortage of drivers. I reorder from the restaurant and they told me to never use delivery.com, use DoorDash or Grubhub instead.

Atrocious service. 2 hours to get fast food, food arrived cold and soggy, had to call customer service twice, no apologies given. Will never use them again

This service was absolutely ridiculous- Ordered from a restaurant 1/2 mile from my house at 5:23 They charged my card and I noted ASAP. It’s taken over 2 hrs. I will never use them again!

I order alot through your company and I get my orders on time and hot. The drivers are very curtious and always have a smile. I appreciate this service so much. Thank you for your service its greatly needed in my household.🥰

If I could give no stars, I would. I had made an order at 5pm on a Saturday for 6:30 delivery because I was hosting a party. I tracked my order and everything was going great until about 5:45, when my driver stopped moving. I thought it was a glitch. I gave it until 7:15 when I reached out to delivery.com support and they said, “your driver is on the way with your order,” but the tracking did not show the driver moving at all. I then called the restaurant and asked if an order had been placed and listed the items. The restaurant said it had not received an order with those items and stated, “we tell people to stay away from Delivery.com.” At this time, it was 7:30 so I decided to place my order with the restaurant and told my guests I would have to go pick up our meal in about 45 minutes. I then immediatelychatted with Delivery.com and asked them to cancel my order. They stated, “we can’t the order has already been placed.” I told them that I wanted it canceled because I already placed another order. I picked up my order and got home around 8:45 and saw food on my doorstep from Delivery.com. The receipt was attached with the time ordered listed at 7:39...about 10 minutes after I asked Delivery.com to cancel the order. Since no one was expecting the food, it had been waiting on my doorstep. The food was cold and I had to throw about half of it away. I asked for a refund and Delivery.com stated they would give me a $10 credit. I don’t want a credit I am never going to use. So, they said they would reach out to management. I have emailed them three more times (1 time a week) and each time, “I am so sorry. We will have someone get back with you in 48 hours.” It has now been a month. If they were registered with the BBB, I would submit a complaint.

Had to leave one star could not leave zero. Placed and order received a confirmation email, account was hit then received a call that no driver was available so my order had to be canceled. After a text message return I called and said the text said I was sent and email and I had not received it. Took a few minutes finally got one sent. Took my knee instantly and will return it in less that 5 days. Will never never place an order for this company to deliver again. NEVER

If i could give them no starts i would. Ordered food. After 2 hours no food. Called and they said it would be another 30-45 min. Operator wouldn't let me talk. Kept trying to over talk me. Rude and incompetent. NEVER USE THERE SERVICE!!

This is not going to be a review about how long I have to wait for food, or about the restaurants or drivers. Stuff happens, we all know that. As you sift through a sea of Karens all-capping and screaming, I hope you find my review and read about my experience. We have been using delivery.com and another delivery service to deliver food since the pandemic started. There are only 2 services available, so we alternated based on which restaurant was on which platform. We ordered about 3 meals per week, all delivered to our home address, and all paid for with the same credit card each time. I always tip at least $5 or 20%, whichever is more. We ask that food be left on the porch. Easiest customer ever. Now to the nightmare. About a month ago, after placing an order for Thai food, I wonder why it's taking so long and check my delivery status. It says my order has been canceled. My account deactivated. The "fraud" department was flagged. I immediately email customer service and was told they would review my appeal. An hour later I receive an email stating they were sticking with their original decision. So I called the phone number. The rep told me they would send another appeal. A day later, they reactivated my account and issued me a $5 credit. A few days later, we order Thai food from the same restaurant again. Once again, my order is canceled and my account deactivated by the fraud department. Once again, I appealed and once again they granted my appeal and reactivated my account with another $5 credit. So herein lies the problem. I can no longer use this service. As soon as I order, I'm flagged and deactivated. It really doesn't matter if they change their mind upon appeal, since I can neveral actually get any food. I find it preposterous that I would constantly have to "appeal my case" to a "fraud department" when I've done absolutely nothing wrong and am a paying customer! Why would I fight to spend money with this company? That doesn't make any damn sense. And so now I will place my food orders with the competition. If you don't want my business, I'm surely not going to beg you to take it.

Worst delivery service ever. This was a 2nd chance order, the first time I used them they messed up and took forever. This time, ordered from Applebee's at 11:59 for ASAP delivery. It is now 1:40 and we still haven't gotten our order. I called at 1 to cancel, the Rep told me it would be arriving in 20 minutes, which of course has come and gone. I just called again, and they say delivery time is 2:01. THAT IS 2 HOURS. UNREAL. We will NEVER EVER use this service again, and that is too bad, we do lunch delivery at least twice a week.

Afraid for my safety! I usually do not do this and am very big about benefit of the doubt. But now that peace of mind has been taken and do not want it to happen to anyone else. The driver was very rude and unprofessional my order was picked up at 8:14pm I did not receive it until 9:15pm contacted the service said 8 minutes. 30 minutes later still no order. So you backed up that's fine but now over an hour my food has been sitting in your car. It was cold and soggy and unreheatable. Not only that the driver scoffed at me, didn't say a word just the scoff, squealed her tires as she sped the slammed on the brakes out in front of my house, then just sat there at the stop sign for awhile didn't leave until I took a picture to send. Now this person knows my address and I have kids. So my peace of mind has been taken worried about the safety of my family and concerned about my vehicles. Not only is that how the company has represented itself but that of the restaurant they have delivered for. How dare you steal that from me and home. Watch out for them as I will never use again and head you to use extreme caution.

This is the worst service ever. Do not use them! They’re incompetent, rude, and liars

This company is a complete scam! Do NOT order from them. Called 4 times and they hung up on me all those 4 times. Shame

Worst customer service. I called and was told it was a glitch that it scheduled my delivery for the next day. They said they fixed it. Almost 2.5 hours later I am getting my food or so they say....it is on the way....Don't waste your time with this company.

Ordered once took 2 hours from a place up the street. They gave me $10. Gave them the benefit of the doubt but happened the second time too. 2 hours to get food from up the street, I’d have been quicker walking.

I ordered food from a place a mile away because I'm disabled and can't drive. They changed the delivery time four times and the driver once, and the food didn't show up until 2 hour after I ordered. It would have been faster to wheel myself down there in my freaking wheelchair!

Ordered from El amigos. Didn't get my right order explained to the lady I was speaking to and she made it seem like I was lying on what happened. It isn't too hard to understand that I got a burrito instead of the torta I ordered.