Delche Gaming Reviews

I ordered a Nintendo Switch 2 from Delche Gaming, and when the parcel arrived, I was shocked. The outer packaging was damaged, and the Switch 2 box was already opened. The tape was cut, and it clearly looked like someone had tampered with it before it reached me. This is unacceptable for a product sold as new. I emailed them multiple times. They replied only twice, but their responses didn’t admit any fault. Instead, they just tried to justify the situation, as if it was normal. No real apology, no explanation, no proper solution. This entire experience was frustrating and disappointing. I won’t be buying from Delche Gaming again, and I would strongly advise others to be cautious.

BE CAREFUL Still waiting 3 months later for a refund!! I placed an order in June for a switch 2. The delivery date came and went so I sent several emails, but despite empty promises nothing arrived. I waited a further 4 weeks until I finally requested a refund. They have not responded to any of my correspondence since. I am still out of pocket and my children are still without a switch. Terrible company, pleaswbe careful. I will be reporting them.

Ordered a switch 2 in May told it wouldn’t arrive till late June, I had no issue with that. It then got to mid July no contact from them about any further delay so I emailed them got no response. Raised the issue with my bank got a full refund from them. My bank just now in August has informed me that they have disputed my claim so bank is still investigating, and still no communication from them. Rubbish company with rubbish customer service. Avoid at all costs

I've ordered a 30th edition PS5 controller which never arrived,after multiple times emailing them with no further response I understood they're proper scammers! This is really frustrating... Avoid at any cost!

I purchased a PlayStation 5 from Delche Gaming, and it was delivered in pristine condition, sealed and punctually. I am extremely satisfied with their dependability!

SCAM SITE STAY AWAY! SCAM SITE STAY AWAY! I've ordered a PS5 Pro from this company. I've placed this on a backorder after asking them when this would be dispatched. They gave me fairly close date so I went ahead. They were very responsive until the point they created the shipment label. The order hasn’t been picked up since 7th of July and today is 16th. They never responded to my emails what's going on. I've specially paid with Klarna, just to avoid the hassle to get my money back as I've seen the reviews here but the price was very tempting. Since then, I've got my PS5 Pro from Argos so Mr Maham Sandhu, don't even bother to send me anything. Check my tracking number yourself: H01M8A0077815175 This website is clearly a scam. STAY AWAY!

I placed an order for a Sony PlayStation Console in Grey, along with a DualShock Controller, and it was delivered promptly by Royal Mail. The tracking number for the shipment was DF691848736GB, and the product arrived well-packed and in excellent condition. I am very satisfied with the service provided and would certainly consider ordering again.

Keep up the great service

No issues, got my tracking a day after placing my order, and arrived safely

Quick and efficient delivery

Arrived on schedule and in the condition stated

Please avoid this company. I used them a few times for games which did arrive and they appeared reliable however I have since had games not arrive, no response to emails querying this and numerous requests to cancel preorders have been ignored. DO NOT ORDER FROM DELCHE GAMING

Fantastic service, received my 30th Anniversary dualsense in mint condition

TLDR; Ordered a PS5 Pro, waited 3 weeks, no response from their support email address, no PS5 Pro, they cancelled my order with no refund issued. Had to dispute via my credit card company. I ordered a PS5 Pro back on 5 July. I knew it was ‘back ordered’ at the time of purchase stock apparently due a week later (12/13 July). That date came around and the date moved back around a week to the 18 July. Come the 21 July it was saying 8 August. I emailed support on 21 July and received no response. I checked my order on 23 July and it was showing as cancelled with “refunded”. I emailed support again. I waited 2 more days, still no response from support and no refund. In the end, I contacted my credit card company and raised a dispute to get my money back. I internally debated whether to order from Delche Gaming at the time — (I normally stick to well known reputable vendors) but the nearly £100 saving swayed me along with reasonably positive TrustPilot reviews (at the time, a flood of negative since!) and some positive Reddit posts. Wish I hadn’t, but glad I ordered via credit card. Also wanted to leave this review (I very very rarely leave reviews on anything) so others can learn from my mistakes.

I’ve emailed 4 times now with no response. I cancelled my order then they finally sent the item, after I had bought it elsewhere. Still no, reply to my cancellation so I’ll need to go down the bank route as I paid on credit card

Ordered a Nintendo Switch 2 back in May 10th, iv waited so long for this console for my daughter that iv asked to cancel order and for a full refund of money i paid.im still awaiting my refund and it's been 2 weeks now I'm not getting any replys to my emails now. I'm going to get in contact with my credit card company now for them to deal with this company,I strongly recommend anyone not to buy anything from this company as it seems from these other reviews that this company is dodgy.

Wish I’d have read all previous reviews and I wouldn’t have fallen for purchasing the switch 2 from this company for my son’s 18th birthday. 3 months in and they have cancelled my order but not received any refund what so ever. Replied too to emails and ignored the rest. I don’t have much money and saved for this item. Absolutely disgusted that they can get away with ripping people off like this. DO NOT USE THIS COMPANY!!!!!

Bought my first game console from Delche Gaming, and the entire experience was flawless. Great customer service and super fast shipping.

I’ve seen a lot of negative reviews regarding the messy release of the Nintendo Switch 2 (which to my knowledge was a distribution fault on Nintendo’s behalf) so I figured I’d share my own experiences with the company. I emailed Delche Gaming support several times, firstly due to my own error as I accidentally used an incorrect shipping address, which they corrected within 24 hours with no issues whatsoever. Secondly, due to the Nintendo Switch 2 delays everyone else was experiencing. Their support team replied to me honestly and openly, stated that their was an issue with stock and apologised for the delays giving me a new expected time of arrival, they even offered me a full refund before i had even requested one. Although i ultimately cancelled my order, everyone i spoke with was honest and apologetic for the situation, and replies always came through within 24 hours. I was given a full refund with an apology for situation. Tl;dr, it seems like the company has been given a lot of negative reviews for an issue that wasn’t their fault, but from my personal experience I’d absolutely order from them again as they seem both trustworthy and communicable.

Saved £15 on God of War compared to other retailers. Quick delivery and perfect packaging.