Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
Cybertill receives a largely positive reception from its users, with many praising the helpfulness and responsiveness of the support team. Reviewers frequently highlight the excellent service provided by staff like Simon and Harry, who are noted for their effective training and problem-solving abilities.
Customers appreciate the quick response times and the thorough assistance they receive, particularly when dealing with technical issues or training sessions. However, some users express frustration with the system's reliability, citing instances of poor customer service and non-responsiveness, especially when issues arise with their tills. Despite these criticisms, the overall sentiment remains favorable, as many customers feel supported and satisfied with Cybertill's offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We've been working with this team for just over 12 months now and have consistently received a great level of service”
“I work in the pdsa on till and I would of giving them no stars as Customer service is appaling they say they will rin...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Cybertill is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
60 reviews of Cybertill. Filter by what matters to you.
I ordered a replacement till after our old J2 bit the dust in a big way and Jean was the member of the projects team tasked with setting up our new order. When the estimated delivery date was too long (our staff are using pen and paper!) Jean went above and beyond to get us slotted in much faster! We are SO grateful, and we really appreciate it. Thank you, Jean!
We have always had an excellent working relationship with Cybertill and having been informed of the e-modules they are now offering as an annual membership, I contacted them for details. Elaine Scott's response to this and every question or query was of the highest standard. Elaine was professional, polite, informative and went out of her way to help. A lovely person on top and a credit to Cybertill. Thank you.
We have been using Cybertill for close to 18 years. They are always very helpful and easy to get hold of. the system runs very nicely and has many useful features. Tahnk you Cybertill, Jenny and all the team there!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Always available at the end of the phone and they respond very quickly and 9 times out of 10 they are knowledgeable enough to handle the query straight away. To be sure their product rarely needs assistance as it is so easy to use
From the very first meeting with Ellie to the installation & training with Carina I have been impressed at the attention to detail from Cybertill. Their experience shows through, we have been supported through our first steps at what must be a very difficult working time (late 2020) for them as a group. The level of training has been tailored to our needs and all our staff have had the level of training and reassurance that they require. Many thanks
Right from the beginning, CyberTill have been very informative with no question being too silly/small. Even during the lockdown when everything went on hold, we still had correspondence with them. Training has been completed with Carina who has been absolutely fantastic with excellent knowledge and very approachable. I would definitely recommend CyberTill to anyone who is thinking of changing their till system
We had a presentation with Elaine Scott. She was prepared for any question we asked. The presentation took 2 hours, but we would have liked to listen to her more. She has a wealth of knowledge about the ins and outs of the system. She also replied quickly to all our questions afterwards promptly and professionally.
Very happy with the service so far, having just placed our order. It has been a great experience working with Elaine - she explained the system really clearly with great visuals and no question was a silly question! She spent lots of time explaining options and helping us achieve the solution we need within our budget. We were comparing 3 options for our till and feel confident we have selected the best with Cybertill.
Still trying to get a resolution to our credit card machine failure no response after weeks of asking.
We've been with Cybertill for 5 years. The system has always been extremely reliable. Without them we would not have been able to expand so quickly. We've been particularly lucky to have Jenny Murphy as our accounts manager, who's helped us through thick and thin. A Real asset to their team. Cybertill doesn't have the most modern interface out there, but under the hood it's superior to many of the more sleek looking systems like EPOS Now or Vend. Ultimately, Cybertill is a great company to deal with!
Christina Greene and Andrew Glover gave exceptional service this week regarding a Gift Aid query. I was amazed by their speed to resolve my issue and they were both very friendly and professional too.
Ben Gravener was amazing, he really went the extra mile to assist with our gift aid notifications. Especially with all the current difficult working arrangements, I just couldn't thank him enough he saved me hours of work. Thank you Ben you are a star!
May I say a big thank you to Andrew Glover for his patience in understanding why when running 2 reports that they did not reconcile to each other. Andrew answered all of many questions, and did not give up until he got to the bottom of the issue.
I wanted to express Clive Mark’s gratitude for all the support we have had from Stephen Shields, Simon Lavery and Chris Jordan! Honestly they could not have been more helpful and supportive throughout this stressful process over the last 5 months. Every weekly project call was informative, personable and anything discussed was thoroughly followed up with any issues being investigated and dealt with. All three that I have mentioned, have been utterly amazing and we genuinely could not have succeeded with the implementation of Cyber Till without them. Stephen has been contactable at all times and assisted in depth with any problems we have come across in terms of the new system, he has helped us answer any queries to be honest he has gone above and beyond to help us. Simon has the patience of a saint and has dealt with difficult situations where 5 managers are in a room disputing one issue or another relying on Simon for an answer, he has been brilliant and the feedback from the Store Manager’s training was incredible. Now we have gone live, with the help of Simons training I have had minimal issues or queries from our store’s in regards to their new till system (with the history of our business, this is amazing!). And finally, Chris. From the moment he came out to do a technical survey in our head office, he has been so helpful due to our lack of technical knowledge and failure to have everything ready in our stores for our printers to be set up, again his patience and kindness has been one of a kind.
Elaine gave us the presentation for Cybertill and I can honestly say she was professional in her approach and knowledgeable in her subject matter. She gave an excellent overview of all functionality, answered all of our questions and exceeded our expectations. 5 stars all the way! Thank you, Elaine. Gloria & Louise, Pete's Dragons.
Faye was very efficient in dealing with our till problems. She was extremely professional & helpful and I felt that she went above and beyond to help me out. Faye’s a good advertisement for cybertill and I know where to come if I have any future problems. Thank you so much once again!
I’m usually very sceptical about IT infrastructure providers and the return we got for what can be a significant investment. I’m really pleased to say that after six months I’ve heard nothing but praise from the team for Cybertill. The planning, installation, ongoing support all went smoothly with blips being sorted quickly. More importantly, the team - some of whom are a little ‘IT challenged’ have all embraced the new system and the new metrics it collects has allowed us to maximise sales, better allocate stock, increase gift aid reclaims. All so that we can help more people who need hospice care at the end of their lives. The initial set up wasn’t cheap and it’ll probably be 2/3 years before we get a true ROI but so far....it looks good. Thank you Cybertill team :)
We are just about to open our first charity shop and we couldn't have done this without the generosity, support and guidance from everyone at Cybertill. Personally I would like to say a big thank you to John and Dave for all the patience they have shown during the set up process.
Cybertill run a solid epos/website for us. And just of late they (Steve and Michael) have gone above and beyond with the help provided improving our website.
Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
This profile hasn't been claimed by the business owner.
