Hayley

Feb 28, 2020

Amazing Service

I wanted to express Clive Mark’s gratitude for all the support we have had from Stephen Shields, Simon Lavery and Chris Jordan! Honestly they could not have been more helpful and supportive throughout this stressful process over the last 5 months. Every weekly project call was informative, personable and anything discussed was thoroughly followed up with any issues being investigated and dealt with. All three that I have mentioned, have been utterly amazing and we genuinely could not have succeeded with the implementation of Cyber Till without them. Stephen has been contactable at all times and assisted in depth with any problems we have come across in terms of the new system, he has helped us answer any queries to be honest he has gone above and beyond to help us. Simon has the patience of a saint and has dealt with difficult situations where 5 managers are in a room disputing one issue or another relying on Simon for an answer, he has been brilliant and the feedback from the Store Manager’s training was incredible. Now we have gone live, with the help of Simons training I have had minimal issues or queries from our store’s in regards to their new till system (with the history of our business, this is amazing!). And finally, Chris. From the moment he came out to do a technical survey in our head office, he has been so helpful due to our lack of technical knowledge and failure to have everything ready in our stores for our printers to be set up, again his patience and kindness has been one of a kind.