Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
Cybertill receives a largely positive reception from its users, with many praising the helpfulness and responsiveness of the support team. Reviewers frequently highlight the excellent service provided by staff like Simon and Harry, who are noted for their effective training and problem-solving abilities.
Customers appreciate the quick response times and the thorough assistance they receive, particularly when dealing with technical issues or training sessions. However, some users express frustration with the system's reliability, citing instances of poor customer service and non-responsiveness, especially when issues arise with their tills. Despite these criticisms, the overall sentiment remains favorable, as many customers feel supported and satisfied with Cybertill's offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We've been working with this team for just over 12 months now and have consistently received a great level of service”
“I work in the pdsa on till and I would of giving them no stars as Customer service is appaling they say they will rin...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Cybertill is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
60 reviews of Cybertill. Filter by what matters to you.
We've been working with this team for just over 12 months now and have consistently received a great level of service. They're extremely responsive and always quick to help with any queries. Highly recommended.
Simon is a very good trainer, listens well to what we require and answers those specific Qs, if he is not able to answer at that time then he will follow it up later.
I had training with Simon Lavery, it was really helpful & I now feel more confident with the systems & how to use them! Simon explained things very clearly & answered all of my questions thoroughly. Thank you Simon!
I have the pleasure or working with the Cybertill HR and Talent Development teams through being a supplier. Liza and Raychel have been nothing short of awesome. Their enthusiasm for their people as well as ensuring Supplier relationships are on track is second to none.
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Support Team The support were super quick to respond and fixed the error there and then. Top service.
Gift Aid enquiry, I phoned about the gift aid claim process, Lisa sorted the problem without any fuss or bother, she was very helpful, friendly and efficient the issue was going to have to wait to Monday, no need Lisa looked into the problem further, came back to me the same day. Thank you.
The Cybertill operative, was very knowledgeable, and sorted the issue, with out fuss, and kept me informed of what was happening the whole time. Great customer service from Harry, Thanks very much.
Really Helpful support. After a few days of head scratching I called Cybertill for help with a networking problem relating to some Powerline adapters not working properly. After a trying a few pairing methods it turned out to be something in the settings which Cybertill fixed within Seconds. Now both my computers are working Spot on. Thankyou So much
From the way Harry answered the call I knew that I was going to get help. If anyone else is like me - you worry that you are asking a stupid question. Throughout the call I was put at ease with friendliness & courtesy.
Lee Worthington was faultless can’t thank him enough he was very professional, extremely patient and fixed all our problems. Very happy with the service.
Setting up new shops, the projects team were great and very accommodating. my account manager pushed everything forward and she always keeps in contact.
Agent very helpful an supportive. communicated well keeping me informed while he worked remotely staying on the phone for a hour Explained another agent would be taking a look into the problem, on calling back agent introduced me to new agent and problem was amended in about 15 mins. Agent was very professional.
After looking across the market at various suppliers, we found that Cybertill was the best system for us to expand the business. We have worked with Cybertill for just over a year now and we have proven this was the right decision. It was rather daunting investing the amount we did as a small business, but the Cybertill team have been there to support us all the way through. Mary, our account manager, is always just an email away. We are happy with Cybertill and hope to build a lasting working relationship with them.
Cybertill has supported the Retail shops to continue to grow income, through it's functionality and reporting function. Customer service is great and any issues are resolved promptly.
We have been using Cybertill for over 15 years and over this time we have had really great customer care. Most recently we have found the interaction between our account manager most helpful and has introduced us to new ideas and updates we weren't aware of. We're finding the new applications to the system extremely useful, namely the Dashboard.
Lee was very helpful, efficient and professional
Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
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