Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
Cybertill receives a largely positive reception from its users, with many praising the helpfulness and responsiveness of the support team. Reviewers frequently highlight the excellent service provided by staff like Simon and Harry, who are noted for their effective training and problem-solving abilities.
Customers appreciate the quick response times and the thorough assistance they receive, particularly when dealing with technical issues or training sessions. However, some users express frustration with the system's reliability, citing instances of poor customer service and non-responsiveness, especially when issues arise with their tills. Despite these criticisms, the overall sentiment remains favorable, as many customers feel supported and satisfied with Cybertill's offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We've been working with this team for just over 12 months now and have consistently received a great level of service”
“I work in the pdsa on till and I would of giving them no stars as Customer service is appaling they say they will rin...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Cybertill is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
60 reviews of Cybertill. Filter by what matters to you.
I work in the pdsa on till and I would of giving them no stars as Customer service is appaling they say they will ring back and never do leaving a charity shop with a faulty till. With a screen size that is difficult to use. Both this time today and last Monday. DO NOT USE!!
I am currently in the process of searching for a new EPOS system for my organisation. One company that we know are users of Cybertill recommended them to us. Having investigated the website it says all the right things with the exception that it misses out the most fundamental information of all. It provides no basic costs or pricing for the system at all. Over the last 2 days i have called in excess of 7 times to get information to be be hit with the dreaded answerphone please leave a message. Alas no response to that or the messages. The other key factor here is that the company does not have a rating in respects of how good it is compared with other EPOS providers. SOMETHING IS NOT RIGHT
Very poor communication. We have had Cybertill in place for a while now and recently received four threatened suspension notices for non payment of monthly fees. Our bank account shows that our monthly fees have been transferred, but we are unable to get the accounts team at cybertill to verify this or sort out any potential banking issue as a) there is never anyone available at the accounts dept to answer calls b) no one ever gets back to us when we leave a message on the answerphone c) no one replies to our emails regarding the matter d) even our own account manager does not respond to our answerphone messages. Even if we hadn't already paid the fees that are allegedly outstanding, we would not be able to pay by credit or debit card (as Cybertill so kindly offer the option) because there is no one to give card details to! And don't get me started on the extraordinary length of time it is taking to get our barcoding machine installed!!!
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Yes hi ,I seem to be getting a lot of trouble wirh the till ,it's slow and takes 5 mins to relvad, so much so the customers are getting fed up wirh it ,we had so many problems wirh it from sense wrexham 07568384356
Completely unable to get a demo of this product, or any information. If we can't even get the sales team to talk to us, then I assume that the post-sale service will be even worse.
Not getting what i paid for
Still trying to get a resolution to our credit card machine failure no response after weeks of asking.
Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
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