Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
Cybertill receives a largely positive reception from its users, with many praising the helpfulness and responsiveness of the support team. Reviewers frequently highlight the excellent service provided by staff like Simon and Harry, who are noted for their effective training and problem-solving abilities.
Customers appreciate the quick response times and the thorough assistance they receive, particularly when dealing with technical issues or training sessions. However, some users express frustration with the system's reliability, citing instances of poor customer service and non-responsiveness, especially when issues arise with their tills. Despite these criticisms, the overall sentiment remains favorable, as many customers feel supported and satisfied with Cybertill's offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We've been working with this team for just over 12 months now and have consistently received a great level of service”
“I work in the pdsa on till and I would of giving them no stars as Customer service is appaling they say they will rin...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Cybertill is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
60 reviews of Cybertill. Filter by what matters to you.
We have been using Cybertill for over 15 years and over this time we have had really great customer care. Most recently we have found the interaction between our account manager most helpful and has introduced us to new ideas and updates we weren't aware of. We're finding the new applications to the system extremely useful, namely the Dashboard.
Very friendly and helpful .Lee had Excellent knowledge to resolve our issues. Fantastic experience.
Lee was very helpful, efficient and professional
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We have used Cybertill for 10 years, and have always been happy with their service and communication. Recently, we had a new Magento website designed and integrated, and the whole web team has been fantastic from training to ongoing support. We would highly recommend Cybertill to anyone looking for an experienced and reliable EPOS system. Andrew Kelly I.T Manager John Banks Big & Tall Menswear
We have recently transitioned to Cybertill's CharityStore EPOS system for our charity shops located across the country and we couldn't be happier with the transition. The system is user-friendly and easy to navigate, with all the required features to manage inventory, sales, and all other aspects of running a successful retail operation. The support received from Cybertill from initiation and sales, through to project management, training and helpdesk support has been excellent and incredibly responsive, addressing any questions or concerns quickly and professionally. Beyond the excellent product and support we're now receiving as we are Live, Cybertill has a real commitment to helping charitable organisations succeed. I would highly recommend Cybertill's CharityStore EPOS to any charity looking to enhance their retail operations.
Very poor communication. We have had Cybertill in place for a while now and recently received four threatened suspension notices for non payment of monthly fees. Our bank account shows that our monthly fees have been transferred, but we are unable to get the accounts team at cybertill to verify this or sort out any potential banking issue as a) there is never anyone available at the accounts dept to answer calls b) no one ever gets back to us when we leave a message on the answerphone c) no one replies to our emails regarding the matter d) even our own account manager does not respond to our answerphone messages. Even if we hadn't already paid the fees that are allegedly outstanding, we would not be able to pay by credit or debit card (as Cybertill so kindly offer the option) because there is no one to give card details to! And don't get me started on the extraordinary length of time it is taking to get our barcoding machine installed!!!
Very poor communication. Considering each new system is around 6.5K, I would expect better service. The system itself is not intuitive and If you want basic training that’s an additional 1K + on top of the 6.5K toll system. Avoid, there’s better software out there.
Excellent Service
Yes hi ,I seem to be getting a lot of trouble wirh the till ,it's slow and takes 5 mins to relvad, so much so the customers are getting fed up wirh it ,we had so many problems wirh it from sense wrexham 07568384356
Completely unable to get a demo of this product, or any information. If we can't even get the sales team to talk to us, then I assume that the post-sale service will be even worse.
Seems service has fallen with staff changes and a lack of communication. Installation for new shops has a long delay with a lack of any urgency. Disappointing as their service levels were so good pre COVID. Hope we can get back to the good old days!
Excellent, rapid response, common sense advice and Elaine really understands the needs of our business. She is a breath fresh air and a real credit to Cybertill. Elaine has a wide breadth of knowledge and is therefore excellently placed to be able to deal with all queries and issues. A pleasure to work with.
“Hi there, My name is Adele Wylam and I work for QEF. Since we came into work this morning we have had issues with our label printers and after calling your help desk at 9 am , we have been in contact throughout the day .Even though the problem has not been fixed, it has been discovered and I wanted to email you and say thanks to a gentleman called Jacob who has helped me throughout the day. Even when we were disconnected due to internet issues, he made the effort to call the shops landline to keep me informed. Thank you Jacob, your help today has been truly appreciated.
Following a long standing, successful relationship with Cybertill, it would only be right to recognise and appreciate the hard work and dedication that their in-house helpdesk continue to provide day after day, without falter. Their professional and audience centric approach to call handling and problem solving is key to ensuring the smooth running of our retail estate. The helpdesk and their associated teams constantly develop and update their professional practices in line with our own internal processes and procedures, not an easy task when managing as many customers as they do. I'd like to personally thank them for their hard work and look forward to working with them for many more years to come. Keep up the good work team! :)
Not getting what i paid for
Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
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