Wendy Clark
1 review
Back office reports
I rang for clarification on the headings of a report I had run on the back office. An immediate answer could not be given, which I thought was strange as it was a Cybertill report, but the help desk said that they would phone me back the same day. They did not. I had to phone the next day, when there was still some discussion going on about my question. They eventually found an answer and emailed me with an explanation of the headings. They cited an example, which they did not include in the email, so I had to work it out for myself, which I eventually did, but not exactly helpful. Usually, the help desk are very prompt with their responses, so have to assume this was just an off day.
