Cybertill
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Very poor communication
Very poor communication. We have had Cybertill in place for a while now and recently received four threatened suspension notices for non payment of monthly fees. Our bank account shows that our monthly fees have been transferred, but we are unable to get the accounts team at cybertill to verify this or sort out any potential banking issue as a) there is never anyone available at the accounts dept to answer calls b) no one ever gets back to us when we leave a message on the answerphone c) no one replies to our emails regarding the matter d) even our own account manager does not respond to our answerphone messages. Even if we hadn't already paid the fees that are allegedly outstanding, we would not be able to pay by credit or debit card (as Cybertill so kindly offer the option) because there is no one to give card details to! And don't get me started on the extraordinary length of time it is taking to get our barcoding machine installed!!!