A big thank you to Ronnie for looking…
A big thank you to Ronnie for looking out for me and having an easy transaction.

9 months ago
I spoke with Stella and she was very good she advice me with positive response which I need much appreciated her work.
9 months ago
I thought the days of travel agents was over, but Crystal Travel proved that they are alive and fully functioning. My contact was Sergio who was kind and patient with me. I had a lot going on and wou... See more
9 months ago
I had a superb experience with you guys… The man Sandy has helped me so much from booking my tickets and helping me with other stuff… I am really happy and extremely satisfied with his service
9 months ago
Very clear and prompt service. Knowledgeable and very professional.
A big thank you to Ronnie for looking out for me and having an easy transaction.
Frank Smith helped me find a flight meeting all my (complex) requirements, and at a good price.
Dealt with Christy to change our flights and Christy was extremely helpful and professional. Would use Crystal Travel again
Excellent service from Ricci who was patient as we were trying to book from Ireland/ England for flight to be compatible.
Alfred is very informative, kind and spend time in listening and solving queries in its best way. Much appreciated and keep the good work going....
Jerry Wilson as he has done since I started using this agency was very professional and went the extra mile to ensure I received a wonderful service. I couldn't recommend Crystal Travel more highly. Always a great and honest service.
By a friend arran
I spoke with Carolina today was very helpful and kind in answering my query for my booked flights.
Joy Wilson is very friendly and accomodating and very helpful in all my inquiries. I have always recommend Crystal Travel
Excellent customer support , care and service. Well informed, competent and delivered as promised. Thank you
Aileen James ( Smith) has been so helpful and sympathetic. He has been so patiently rebooking my tickets. I loss my husband very recently and I can’t thank him enough for making it easier to sort out my kids flights. He is an asset to to your company.
I have been using Crytal travel for American flights for a few years. Aron is always very helpful and accommodating. Thank you
I called late at night at 9:30 and Carolina diaz was able to help me with my query and answer all my question. She has been so helpful and provided really valuable service and insight.
Harris gave excellent customer service. Very patient, informative, always replied when he had agreed. Highly recommend
Great join Aaron Smith
thank you so much crsytal Travel especial mention to Alfred all questions i had been asked was promptly answered..
Thanks to Stella who was very professional and helping me out to book my flight home.
James Smith was exceptionally helpful. He patiently guided me through my options and provided clear guidance on the restrictions of my ticket. I spent near enough a full day checking for availability on multiple websites and decided to contact Crystal Travel and I am glad I did. I bought the ticket immediately after James’ thorough explanation. Exceptional service. 5 stars!
Arbaz was very helpful - I had not received my ticket information and he did this straightaway. He was polite and very helpful
Great experience with Jack, He took his time to book a flight that matched myself and my families needs. He communicated effectively and listened to my requests to find the best flight. I was extremely happy with the service he provided. I will definitely recommend Crystal Travel and I will use them again for my next holiday.
Based on analysis of 16 reviews rated 1-2 stars for Crystal Travel
“The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked t...”
“The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked t...”
“They refused to refund the money, I couldn't even get the required tax refund, the agent stopped responding after I g...”
“The website states one price but when you try to book, you are notified the ticket is no longer available and you nee...”
“The third time, it seemed my payment went through but I didn't get the same notification the ticket was no longer ava...”
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Crystal Travel is a UK-based travel agency specializing in providing affordable flight tickets and travel deals to a variety of destinations worldwide. With over 38 years of experience in the industry, the company offers a comprehensive online booking platform where customers can search for both one-way and round-trip flights, catering to adults, youths, children, and infants. Crystal Travel is committed to ensuring a user-friendly experience with features such as secure payments, same-day cancellations, and 24/7 customer support. The target market for Crystal Travel includes leisure travelers seeking budget-friendly options for their vacations and trips. The agency is ATOL protected, IATA accredited, and a member of ABTA, underscoring its legitimacy and commitment to customer safety. Crystal Travel's website allows users to leverage smart search filters to compare prices and find the best deals, making it a valuable resource for travelers looking to explore new destinations economically.
Crystal Travel receives overwhelmingly positive feedback, with customers praising the exceptional service and helpful staff. Reviewers frequently highlight the professionalism and knowledge of agents like Stella, Sergio, and Ana, who provide clear and prompt assistance throughout the booking process. Many express satisfaction with the competitive pricing and the ability to find good deals on flights, making the travel experience smooth and enjoyable. However, a few customers mention issues related to travel arrangements and pricing discrepancies, indicating that there can be challenges when booking. Despite these minor complaints, the overall sentiment remains highly favorable, with consumers appreciating the personalized attention and support they receive.
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