Crystal Travel Reviews

Shirley was tremendous throughout. Polite, concise and very easy to work with.

Liars!!! I bought a ticket with the possibility of cancellation, as it turned out there are very narrow and strict conditions for cancellation. They refused to refund the money, I couldn't even get the required tax refund, the agent stopped responding after I gave the go-ahead to cancel the ticket and they were able to sell it again. A very unpleasant experience, I will never use their services again and will not recommend them to others.

Booked flights with Malaysia airlines. The dates were changed and Christie helped us through the inconvenience. Took almost 2 weeks to resolve but got there in the end. Called when she said she would so thanks for your friendly customer service

Needed help with changing some details for my journey and this Crystal Travel Agent was really helpful Carolina was the name

This company refused to issue a refund for a flexible ticket purchased but which couldn’t be used due to travel restrictions as a result of Covid regulations. I was given a deadline to use the ticket which wasn’t feasible :(

The whole experince booking flight and seat allocation was 5 star. Freya was excellent,well experience and professional travel agent to handle any queries. The price of flight was excellent compared to other online website. I knew crystal travel for more than 30 years.

I just want to thank Derek Gordon from Crystal Travel who really help me to do my online check in for my flight to my country. I will recommend Crystal Travel to all my friend who needs some help about flights.

Very friendly quickly acting on matters very helpful to decide our journey.Frank was very keen to resolve the matters ASAP. Everything was able to finish within ours.

Harris was very patient and cared for all my needs.

Syd was really helpful. We left it a little late to sort flights out, he found us a great deal.

Im very thankfull to Mr Arbas Khan for being very professional in helping me upgrade my ticket and gave me discount so that i could be able to push through with the upgrade.Once again thanks i will always remember you next time i will purchase a ticket.

Shirley Smith was Amazing she did every thing to get me a great deal. All documents came quickly great service

Mr Aron done good job. very happy with his customer service. Thanks

Promptness of Shirley Smith by assisting with a ticket and ensuring that I get a suitable travel time .

Jack has been extremely helpful and found me a really good deal . what a great customer service. You got customer for lifetime as we will use Jack for any future travel Thank you Jack

The customer agent Ana who attended to me was very helpful, polite and very patient with me whilst she painstakingly searched for something that marched my plan and budget. The travel destination will be from London to Houston Texas

Overall a very good experience booking the air ticket with 'Sandy'. He assisted me well with all the ticket details and possible ticket options. Would highly recommend their services!!

Its good to help me to sort it out holiday flights tickets.

Excellent service from Sandy Rhode who assisted with getting flight tickets. Service was excellent, very friendly and professional. I've been using Crystal Travel for over 15 years and never had any issue with them. Great travel agency. Thank you

Thank You Shirly For all your help ... Was very polite and helpful and a much better experience with her then with others I've dealt with at crystal travel ... I was thinking of leaving crystal travel due to past experiences with them but Shirly made me reconcider .. Its a pity they all can't be like Shirly.. Thank You shirly....