Easy process
The process of the booking was cery smooth and efficient. Thanks to Sandy Rhodes for assisting it.

9 months ago
I spoke with Stella and she was very good she advice me with positive response which I need much appreciated her work.
9 months ago
I thought the days of travel agents was over, but Crystal Travel proved that they are alive and fully functioning. My contact was Sergio who was kind and patient with me. I had a lot going on and wou... See more
9 months ago
I had a superb experience with you guys… The man Sandy has helped me so much from booking my tickets and helping me with other stuff… I am really happy and extremely satisfied with his service
9 months ago
Very clear and prompt service. Knowledgeable and very professional.
The process of the booking was cery smooth and efficient. Thanks to Sandy Rhodes for assisting it.
Great service & very flexible! Thanks Ronald.
Well done to Sergio Gomez and thank you very much for helping me
Aron Smith Extremely helpful and will book all my flights with him. Top service!
We are happy to book with Crystal travel very efficient and helpful and made life easy.
Thank you very, very much Freya of crystal travel. Your patience and calming professional manner was truly appreciated. Regards pault
Second time I used the services of Crystal travel. James Smith was very patient with my never ending questions. James also made some very good suggestions. Am vdry happy with the booking and the service. Thank you James
Very excellent customer service.best
I truly appreciate your communication skills, Carolina Diaz. You're so down-to-earth, and I’m amazed by how responsive and efficient you are! I really encourage anyone to reach out to Carolina Diaz — you'll receive wonderful assistance!
Christy has been very helpful sorting out the issue in my ticket! Thank you so much. Great service 👏
Excellent quick service and deals from Ronald for me and my friend ,thanks 😀 👍
Alfred Shaw of Crsytal travel is very helpful, knowledgable, friendly and Professional. He was able to assist me with my query with regards to my upcoming flights.
As always, Ronald has offered an excellent service for looking a good flight for us. Highly recommended!
Customer service outstanding when I called for support to check in online which for some unknown reason I could do for one but not all three of us travelling through to Kuala Lumpur. Freya D was outstanding in resolving and also forwarding through boarding passes.
Avoid avoid avoid this company!! The website states one price but when you try to book, you are notified the ticket is no longer available and you need to ring their customer service. This happened to me twice. The third time, it seemed my payment went through but I didn't get the same notification the ticket was no longer available, instead this time I received an email saying my 'booking was declined'. All three times I was advised to ring their customer service. I phoned twice and both times I still didn't get the price advertised on the website, instead they gave the most ridiculous reasons why those prices were no longer available and quoted me much higher prices. This company is a disgrace to the tourism industry!
Great & friendly service by Sid Morgan and very approachable ❤️
The Travel Agent Aron was very patient, helpful and considerate in getting me a great deal for my flights to and within the U.S.A. I am very happy with my experience and outcome.
Sandy was very helpful and efficient, got my flight booked same day! Top quality
Daryn helped me with flight bookings. He was helpful n knowledgeable n patience too. He got the job done as requested especially I will be travelling with my special needs daughter. We hope to have a pleasant trip. I like to thank Daryn for his top notch customer service We sincerely appreciate Crystal Travel customer service team many thanks
Jia is a professional at her job . Crystal Travel has always done me proud .
Based on analysis of 16 reviews rated 1-2 stars for Crystal Travel
“The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked t...”
“The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked t...”
“They refused to refund the money, I couldn't even get the required tax refund, the agent stopped responding after I g...”
“The website states one price but when you try to book, you are notified the ticket is no longer available and you nee...”
“The third time, it seemed my payment went through but I didn't get the same notification the ticket was no longer ava...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Crystal Travel is a UK-based travel agency specializing in providing affordable flight tickets and travel deals to a variety of destinations worldwide. With over 38 years of experience in the industry, the company offers a comprehensive online booking platform where customers can search for both one-way and round-trip flights, catering to adults, youths, children, and infants. Crystal Travel is committed to ensuring a user-friendly experience with features such as secure payments, same-day cancellations, and 24/7 customer support. The target market for Crystal Travel includes leisure travelers seeking budget-friendly options for their vacations and trips. The agency is ATOL protected, IATA accredited, and a member of ABTA, underscoring its legitimacy and commitment to customer safety. Crystal Travel's website allows users to leverage smart search filters to compare prices and find the best deals, making it a valuable resource for travelers looking to explore new destinations economically.
Crystal Travel receives overwhelmingly positive feedback, with customers praising the exceptional service and helpful staff. Reviewers frequently highlight the professionalism and knowledge of agents like Stella, Sergio, and Ana, who provide clear and prompt assistance throughout the booking process. Many express satisfaction with the competitive pricing and the ability to find good deals on flights, making the travel experience smooth and enjoyable. However, a few customers mention issues related to travel arrangements and pricing discrepancies, indicating that there can be challenges when booking. Despite these minor complaints, the overall sentiment remains highly favorable, with consumers appreciating the personalized attention and support they receive.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.