Crystal Travel Reviews

Jia was lovely and offered as many valuable choices as possible for my family and I just waiting patiently for our holiday to begin. Thank you Jia

Shirley is very helpful and considerate with her assistance - I fully recommend to use this service! Thank you Shirley.

Scammers! They phoned me when I was half way through the booking process to offer assistance, offering to put a hold on the seats (which I declined). When I then went to purchase the seats on their site, I found there were none available. I believe this is because they put a hold on the last seats so I couldn't buy them anywhere else (including the airline directly). When I phoned up they offered to sell them me for a higher price, higher than it would have been directly with the airline before they put the hold on the seats! It seems this was an attempt by Crystal Travel to just put a hold on the cheapest seats to push the price up elsewhere and encourage me to purchase with them at an inflated price, but they messed up and put a hold on all the remaining seats in that class, so there were no seats available anywhere else (including directly with the airline), but miraculously they still had availability of seats they could sell me! Stay calm! I waited a couple of hours and their hold had been released, and I could buy the tickets with a more reputable travel agent.

It’s been know 5 years I been booking flights with Crystal travel and I have never been disappointed specially with their staff who are always there to help you like Sergio .he always helps you . I would say good luck and thank you

I have used crystal travel at least 10 times over the past 3 years. Their service has been excellent and they have always strive to give me the best deals. I would particularly like to thank Muneer who has always helped me if there were any last minute travel issues and resolved them for me. He has gone beyond his call of duty to help me out. Crystal travel is an excellent company which is reliable and you can rest assured that your money is in safe hands.

Roland helped me a lot, has patience and understanding. Comfortable to talk to. Again, kudos to you

crystal Travel is very professional, dutiful, and diligent with a high sense of customer service. Especially Claire Harp,She has been very helpful, calm with a high sense of customer service.

Alfred was quick and very helpful to resolve my issue, much better customer service then other travel agents I have used in the past

Amazing service stella stevens was very kind and patient during the period of booking as i was going through a busy schedule over the week also she found me a great deal i would always recommend crystal travel for the flight bookings. stella is your agent to book with.Excellent

Freya, was so professional with me. She was extremely polite and her customer service skills were top tier Thanks so much Freya

Sid was very helpful with my urgent query and quick enough to provide all information I needed! Thank you 👍

Spoke to Stella Stevens and she was polite and very helpful. Well spoken and very kind. Thank you for your help.

Sergio helped me a lot by giving me a flexible ticket and many good options like installment plan etc. He also advises me to contact him whenever problems arises in due time. Pleased to meet Sergio!

Helpful consultant very well articulate proper guidance alady by name shirley really helped

Amazing service from Ronald. First time using crystal travel safe to say I’ll be booking with them again very easy and helpful. Answered every question I had and made me feel comfortable and welcome.

Christy was really helpful in organising my flight details for me first class service recommended highly thanks Christy

I booked flight to USA from crystal travel they was really very helpful and find me a cheap ticket thank you all Specially JAMES SMITH I really appreciate it I Recommend everyone to deal with them

Agent name was Freya, Excellent customer service and fast service was provided!!! Thank you so much!

Tried to book a business flight at less than £4k as advertised on Cheapflights.co.uk about 30 mins ago to be told after submitting details that the price was £4.6k as someone had beaten me to it! Strangely enough the same flight is still advertised at less than £4k - naughty that

I was serve by travel Agent Ronald who has been really patient and very helpful. Ronald you are a star! Crystal travel is very lucky to have an agent like you! 5star to you!