Expedia CruiseShipCenters Reviews

The single worst experience with a travel agent / agency in my life. Our "agent's" name was Ashley Myers and I have to say she was consistent. Meaning she was consistently slow to respond (if she responded at all) and consistently failed to follow through on her promises. Based upon her performance I can honestly say I will NEVER use this service again. Also, when I asked to speak with her supervisor Ashley (as always) failed to send me the contact info. I asked again and she sent only the person's name, no contact info. However, interestingly enough her supervisor's name was also Myers. Nepotism at it's finest in my opinion.

We booked a trip through Carole at Expedia cruise ships. She was incredibly organized communicative and honest throughout the entire process. Although our trip was to commence during one of the craziest time of the year during the beginning of the 2020 pandemic, Carole was on top of everything from beginning to end. From booking the trip to potentially rescheduling, to finally obtaining a full refund, Carole was incredibly informative, clear and prompt. When we are able to travel again we will certainly book with Carole again. We were very pleased with the professionalism and customer advocacy driven approach Carole provided throughout this entire experience.

Terrible company their computer system screwed up and caused us a lot of issues with our bookings and no help in fixing error

I booked a suite on a Royal Caribbean Cruise approximately one year before it was to depart in January of 2018. I paid my required deposit. Approximately one week before the balance of the cruise was due, I logged in to make my final payment. It seemed to go through fine. One week later I get an email from Expedia saying my cruise had been cancelled due to nonpayment. Apparently my payment had not gone through but I never received any notification that my cruise would be cancelled. I called immediately and my cabin had already been given away. Since we were traveling with a large group, I had no choice but to book another cabin immediately at a much higher cost. When I called to see why I received no notification of balance due, they said it must have been a computer glitch and that I should have checked my email for a receipt when I made my payment. Maybe I should have but I have booked many cruises through Expedia and I always got notified by email when a payment was due. Save yourself a headache and book your cruise through a travel agent who cares.

My wife and I booked a trip to South Africa through CruiseShipCenters for a private car tour from Capetown to Port Elizabeth via the Garden Tour Route. We paid extra ( a total of $5792.73CAD ) that included a private driver for the 4 days of the tour over a distance of more than 1000km to give us the flexibility to travel as we wished. We chose to be picked up in Sanbona instead of beginning in Capetown which meant our private driver had to travel 6.4 hours instead of 4.1 hours to deliver us to our first day destination. CruiseShipCenters charged us an extra $600 as a transfer fee. We later learned that the driver was paid by the day not by the kilometer. We also later learned that CruiseShipCenters claimed we had requested an upgrade in vehicle to justify the extra $600 and had correspondence to indicate this request but could not produce this evidence. We had not asked for an upgrade. Their defense was that since we had paid, we had agreed to the fee and it was too late to get any justification. As usual, buyer beware especially when it turns out you are being gouged.