rosie123

Mar 30, 2019

I booked a suite on a Royal Caribbean…

I booked a suite on a Royal Caribbean Cruise approximately one year before it was to depart in January of 2018. I paid my required deposit. Approximately one week before the balance of the cruise was due, I logged in to make my final payment. It seemed to go through fine. One week later I get an email from Expedia saying my cruise had been cancelled due to nonpayment. Apparently my payment had not gone through but I never received any notification that my cruise would be cancelled. I called immediately and my cabin had already been given away. Since we were traveling with a large group, I had no choice but to book another cabin immediately at a much higher cost. When I called to see why I received no notification of balance due, they said it must have been a computer glitch and that I should have checked my email for a receipt when I made my payment. Maybe I should have but I have booked many cruises through Expedia and I always got notified by email when a payment was due. Save yourself a headache and book your cruise through a travel agent who cares.