Expedia CruiseShipCenters
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Beware of gouging by CruiseShipCenters
My wife and I booked a trip to South Africa through CruiseShipCenters for a private car tour from Capetown to Port Elizabeth via the Garden Tour Route. We paid extra ( a total of $5792.73CAD ) that included a private driver for the 4 days of the tour over a distance of more than 1000km to give us the flexibility to travel as we wished. We chose to be picked up in Sanbona instead of beginning in Capetown which meant our private driver had to travel 6.4 hours instead of 4.1 hours to deliver us to our first day destination. CruiseShipCenters charged us an extra $600 as a transfer fee. We later learned that the driver was paid by the day not by the kilometer. We also later learned that CruiseShipCenters claimed we had requested an upgrade in vehicle to justify the extra $600 and had correspondence to indicate this request but could not produce this evidence. We had not asked for an upgrade. Their defense was that since we had paid, we had agreed to the fee and it was too late to get any justification. As usual, buyer beware especially when it turns out you are being gouged.