June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
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💬Hasn't replied to negative reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
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cruises.com
All reviews
488 total • Write a review
Showing 111 - 120 of 484 reviews
sv
agent was wrong
I booked this MSC cruise with an agent at cruises.com because I wanted to be sure it included a drink package and she assured me it did. It turns out it did not. After the cruise I contacted them to report this. They contacted MSC and told me I would receive an onboard credit for future cruise. I did find that they were interested in helping to make things right but would not have the problem if the agent had verified that the drink package was included. My thoughts are to book directly with the cruise line. I have found a great agent at Norwegian. From what I can tell MSC does not have good understandable customer service.
Date of experience: February 19, 2024
JM
Misleading information
Booking the trip was good. I specifically requested a suite with access to the Haven. Turns out the suite they sold did not have access.
Date of experience: February 18, 2024
PA
Western Caribbean Cruise
Shelly was wonderful taking the time and attention I needed to help me understand all the information I needed to get my cruise booked. She went beyond all my expectations.
Date of experience: February 17, 2024
DM
Excellent experience
We have worked with Kelsey Meyers on 2 different cruises. She has been very professional, courteous and continues to answer all of our questions for our upcoming cruise. Will definitely use her in the future (as we plan our cruise for next year).
Date of experience: February 15, 2024
BD
Agent was very patient and worked well…
Agent was very patient and worked well with me, very friendly as we were going through multiple changes
Date of experience: February 14, 2024
JW
Easy and friendly experience
It was my first experience booking a cruise. It was easy with Mike’s help. They helped me link to my friends and helped me book a cruise that met all my needs. Thank you! Can’t wait to travel!!
Date of experience: February 9, 2024
JS
The agent was knowledgeable and honest…
The agent was knowledgeable and honest and she followed thru quickly on every aspect of our trip. Every time we have left a message with a question she has answered very timely. She was a joy to work with.
Date of experience: February 6, 2024
DM
The carnival breeze needs a makeover
Me and my husband had a wonderful time however the food could have been better we got so tired of the same stuff all the time and the quality of it and the ship could use a makeover she looked rough in several places that we seen she really needs some tender loving care but other than that we did have a good time.
Date of experience: February 5, 2024
DR
This is not a bargain
This is not a bargain. When you get to the end they will hit you with the taxes and fees . Also you don't get to choose your cabin and there's no deck maps so you can't get familiar with the ship.
Date of experience: February 2, 2024
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