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The agent was knowledgeable and honest and she followed thru quickly on every aspect of our trip. Every time we have left a message with a question she has answered very timely. She was a joy to work with.
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I booked us on the Summit out of San Juan and decided to use ChoiceAir through Celebrity Cruises so we could fly on the day of the cruise and be assured we did not miss the sailing due to airport delays. We chose our flights and economy plus seats on United flights and thought we were booked since our credit card was charged, but it took more than two weeks before we could see our confirmation. This is when we realized we did not have the economy plus seats we had selected. Our travel agent contacted them and we were told that ChoiceAir is not allowed to book economy plus seats because United will not let them (even though at booking time the ChoiceAir agent did confirm economy plus seats with our travel agent). We then had to pay an additional $300 to get the seats we wanted with more leg room for the long flights. We tried to complain to Celebrity - who endorses this company - but were told we had to take the issue up with ChoiceAir. They contend that United limits them and they could not have booked us initially in economy plus seats. United says it was an error on the part of ChoiceAir. I am very frustrated that we had to shell out another $300 in addition to the $1200+ that we had initially paid for these flights. The fact that Celebrity is not offering any compensation for this mess when they endorse this company is irresponsible on their part. This may well be my last Celebrity Cruise. We sailed on the Summit two years ago and ended up in a room under a bar that was open until 2:00 am and then the crew dragged chairs and tables around for an hour every morning setting up the space for the next morning. Our room smelled like sewer when we first arrived and our bed stunk from BO and it took a half dozen complaints before they would replace the mattress cover and sheets, which did not completely address the mattress odor for the rest of the cruise. We are giving this ship another try since we had a credit to use and because the ship has recently been totally upgraded. We find that Celebrity sailings visit the same ports over and over with little variety, which makes it difficult to find any new or different sailings to choose from.