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cruises.com
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agent was wrong
I booked this MSC cruise with an agent at cruises.com because I wanted to be sure it included a drink package and she assured me it did. It turns out it did not. After the cruise I contacted them to report this. They contacted MSC and told me I would receive an onboard credit for future cruise. I did find that they were interested in helping to make things right but would not have the problem if the agent had verified that the drink package was included. My thoughts are to book directly with the cruise line. I have found a great agent at Norwegian. From what I can tell MSC does not have good understandable customer service.