June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
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cruises.com
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488 total • Write a review
Showing 101 - 110 of 484 reviews
MA
Great Deals but be always consider your options
Cruises.com provided great cruise deals that are cheaper than booking directly through the cruise lines, depending on time of booking. Having said that, booking through a third party like cruises.com makes the customer ineligible for deals through the cruise company (in my case, I cannot book the drink and wifi package from the cruise line.) Another con: this was my first time booking through the site and the first five times I tried booking and entered my credit card number, it errors out causing me worry that it was not legit. However, I ended up trying again the following day and everything looks good so far. My booking appeared on Celebrity Cruise lines's website.
Date of experience: March 1, 2024
LD
False advertising and advice
I had called and asked about promotion and was told that it applied to my booking. When my cruise was actually booked and I looked at confirmation it did not include gratuities like I was told it would. When questioned why it was not included was told it didn’t apply to my booking even though earlier in the day was told it would. I was then told for $558 more I could move to a balcony and the gratuities would be included, so I called to upgrade to a balcony and then was told it would be and additional $900 and some odd dollars and another $250 for the deposit. Will never book with this Company again. Just out to rip you off with false advertising and advice.
Date of experience: March 1, 2024
JK
I love booking my cruises with Terri…
I love booking my cruises with Terri Whitmire-Silver at cruises.com! She comes up with really good ideas to make it more fun and cost-saving.
Date of experience: February 28, 2024
B
Brian
US
Thieves and liars- and we WON our trip!
My wife and I won a cruise through our boat club, and, unfortunately it was managed by cruises.com, which is owned by World Travel Holdings, so I assume their other cruise websites are just as awful (unless our totally useless agent, Tia Laywell was the problem). It happened that the cruise we won was our first cruise ever, a 5 day excursion, and happened to be on our 40th wedding anniversary. As such, we wanted to exchange the trip for a longer one, which, according to their paperwork was possible, as the cruise date was a year away. I called Ms Useless Laywell multiple times on multiple days for a number of weeks, left a message each time with my phone number, only to NEVER receive a call back. So, we still wanted to go on this cruise, as we had never been on one before. We left on the cruise, and although all gratuities were SUPPOSED to be paid for, they only paid for the gratuities for the room. Drink gratuities and meal gratuities were NOT paid for. In addition, we were SUPPOSED to receive a $50 onboard credit the day after we started the cruise. NOT! I emailed Ms Useless, and I received a response that “she’s out of the office until the 15th,” which is when our trip ended. I emailed her again, on the 21st, and received the same message. FINALLY she called us, and said that “we will receive a $50 credit card in 6-8 weeks” because we didn’t specify that we wanted it on our cruise. We won’t hold our breath waiting for that…
Date of experience: February 26, 2024
CF
Funtastic
I couldn’t have asked for a better representative than Ali. She made it the most satisfying vacation booking experience I have ever had. Thank you Ali, don’t ever stop being you. 10 stars plus if it’s possible.
Date of experience: February 23, 2024
J
Joshua
US
Customer service is key.
The girl Katie, who helped us, is the reason it was so good. It's our first cruise and we called for help, not wanting to make mistakes, and she was so helpful and knowledgeable. She got us better than we were hoping for. It's all so complicated that without her it would've been hard and miserable and we would have done it wrong.
Date of experience: February 21, 2024
GB
Pamela answered all our questions…
Pamela answered all our questions perfectly and spent time explaining what we need to do next.
Date of experience: February 19, 2024
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