June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
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💬Hasn't replied to negative reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
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cruises.com
All reviews
488 total • Write a review
Showing 121 - 130 of 484 reviews
AB
Great prices
All info is clearly displayed on website. Easy to review among many choices. Prices good. Extra benefits appreciated. Easy to complete application. If you need to call the 800 number, a real person answers who is knowledgable.
Date of experience: February 1, 2024
js
the agent was knowledgeable and very…
the agent was knowledgeable and very helpful
Date of experience: January 23, 2024
LB
Kevin Davis has booked over 15 cruises…
Kevin Davis has booked over 15 cruises for us and he is FABULOUS! Answers our calls, finds the deals, gets the perfect staterooms and has an awesome personality to boot. He is why we book with cruises.com.
Date of experience: January 19, 2024
AG
Great place to book
Great place to book. Easy. Same price is everywhere else.
Date of experience: January 18, 2024
RP
I had to use this site because my…
I had to use this site because my parents were using it to plan a group vacation. It was okay at best. The pricing differentials were extremely unclear.
Date of experience: January 16, 2024
KB
Very misleading advertising
Very misleading advertising! States one thing in their specials but doesn't apply when actually book. They have a lot of gotchas.
Date of experience: January 16, 2024
SP
We wanted a cruise
We wanted a cruise, but feared it was sold out, bc we were having trouble processing the purchase online. We called. Tianna solved all of our problems!
Date of experience: January 9, 2024
PS
Excellent Service and a Good Variety of Cruises
The website is easy to use and when necessary, calling is always a nice experience because they are super nice and helpful.
Date of experience: January 9, 2024
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