Cruise Fashion

I paid for next day delivery £11.99 and my delivery has now been delayed. Really disappointed.

Order delayed after getting email saying it was getting sent out. Pretty poor for a multimillion £ company

Paid 110£ for a necklace,the silver wore off in no time and they refused to repair or replace, over priced junk

I was supposed to pay in 3 payments with Klarna of 132.00 x3 times plus £6?something post n packing. But instead you too the whole £396? Instead. That is only my complaint.

Paid extra on Thursday for next day delivery on Friday. Now Saturday and items still not arrived! No explanation!! Still no idea where items are? No updates on line.

I bought a pair of Christian Louboutin from the store in Glasgow. The ankle strap on them broke after 5 wears. I contacted customer service who told me the product looked to be faulty and that if I bought them into store I would receive either a replacement, exchange or a credit note. I did just this and at the store the manager was extremely condensing calling me ‘darling’ as if I was a 12 year old girl. She refused to offer me any of the above which I was promised by customer service. I then contacted customer service who told me they can’t override the store and it is up to the store weather or not my shoes are faulty and therefore if I will get an exchange etc. this was not said in the original email from themselves and when I asked to complain about this I was essentially ignored and told I could return to the store and ask them to have another look and no comment was given about me asking to complain about how customer service has handled this and given me false information (I asked a number of times in multiple emails). So even though customer service have said the shoes were faulty and I would be getting a replacement, exchange or credit, just because the manager seems to disagree that’s the end of it. The customer derive also said that they are a separate entity from the stores therefore they can’t deal with my issue, what kind of customer service is that? I have since contacted the manufacturer as the manager seemed to think this was normal wear and tear and not faulty. If this is the quality of shoes at this price, what are we paying for?

I have tried to raise an issue regarding how much postage I was charged however the auto chat doesn’t let me. Not happy wouldn’t use again.

To late the order

チェックアウト、会計、配送準備メールまでスムーズでわかりやすいです。 購入はスムーズで完璧なのですが、まれに商品情報が少ないものもあり諦めているものもあります。 バッグのサイズは知りたいです。 ブランドによっては少し高いと感じるものもありオファーをいただけたら嬉しいです。

I tried to return an item but cruise have no record of my order number. Every order I’ve had from cruise is in my account except this long sleeve T-shirt. I can’t get any further with this

Great prompt service

I paid £11.99 for next day delivery on Sunday 4th May and it said my order was expected to be delivered the next day on Monday 5th May and it hasn’t been delivered. If I had known it wasn’t next day I would have selected the cheaper delivery option! And the items were for a birthday present which is now past.

I paid for next day delivery and three days later still haven’t received my package. Terrible!

Great designer choice great price

They service was brilliant I’ll shop from them again.

Used standard delivery item was here within two days ,product as described and competitively priced spot on.

Fast despatch. Spot on service A+++++++

Rapid delivery

As always very easy, ordered items on Saturday delivered on Tuesday. Great comms throughout regarding delivery, great service as usual, reason I have been coming back for several years now and will continue to do so.

Very satisfied & quick delivery too.