Cruise1st Reviews

Booked a Cruise & Stay to Australia & New Zealand. Absolutely brilliant service, advice and suggestions from Kirsty Charman. We have only been on a cruise once before so needed help! Kirsty was so friendly and talked me through everything and gave recommendations and explained everything I needed to do before my Cruise in March 2026. I booked my first cruise with a different company and I had to contact them for assistance on everything, so was apprehensive booking another, but I needn't have worried. I can't praise Cruise1st & Kirsty Enough.

It's easy to book because staff are friendly and accommodating with the issue of the booking not waited long the queue and they explained easy to understand.

It was easy Booking

I will know a lot more when I’ve had my holiday !

Professional friendly knowledgeable service listened to what I wanted.Rang me back 1.30 hours later with all the information for me to book. Thanks you

Always helpful and friendly people on the phone. They make it seem like they really care about you. Excellent customer service. Fantastic deals on cruises! Thank you.

very well explained, answered all of questions queries and concerns!! which made the process a lot less confusing. james was very professional in his approach and a credit to cruise 1st.

Freddie went above and beyond to quote our Alaska cruise with Holland America. A pleasure to deal with him - third time we have looked to Cruise1st for guidance and the best price.

Very informative and knowledgable advisor. Extremely efficient

We have made our booking with James Wow how lovely he is nothing was to much trouble for him put our cruise and stay package together for us spoke to us all way through kept in contact with any questions we had What credit he is to your company Thankyou James Mrs Brown holiday date 29th December 2026

Good quality personal service and knowledge of the product

Excellent as always

Farah was very helpful and gave me lots of useful information for make our holiday/cruise a better experience, thank you

Booked in November for this July. The airline times keep changing, even the airlines. Because of a change they have to put us up in a hotel but can't give me details of the hotel, saying that this will only be available 40 days before cruise. Also, can't give me cabin details, what deck etc. P&O cruises gave us the cabin details when we booked. Just hope we haven't been scammed.

Farah was very pleasant and knowledgeable making the booking stress free and easy Thanks Steve and Di

Always fast, helpful and knowledgeable

Awful communication except for when they wanted payments. Will never use again.

Ease of contact Details explained clearly Listened to what we wanted