David made it very easy to book and…
David made it very easy to book and adjust the holiday to suit us and even added dates on for more relaxation. Definitely will book with them again

9 months ago
You can do the whole booking together. Flights, cruise etc.
David made it very easy to book and adjust the holiday to suit us and even added dates on for more relaxation. Definitely will book with them again
I had the misfortune of booking with this company and received the poorest service I have ever experienced. Cruise itinerary changed multiple times, flights changed due to a cyclone that didn’t even hit our destination - spoke with other guests who were heavily compensated and we were not, apparently because we did not complain loudly enough or in a timely enough manner. Conducting ourselves in a respectful manner with this company had the opposite effect and we were dismissed at every turn. We tried to gain help from them prior to flying home and again were dismissed. Once home, they were even more dismissive and rude because as far as they were concerned, we were no longer their problem. Would score them zero if there was an option to and will NEVER use their services again. We paid in the region of £15 k for a cruise for 4 adults and did not get the cruise that we agreed to. Not even close. This was meant to be a holiday of a lifetime before one of our group started aggressive cancer treatment on their return, however, even trying to explain this to the staff fell on deaf ears. It has taken me a while to write this as I still struggle to comprehend how poorly we were treated.
Booked a Cruise & Stay to Australia & New Zealand. Absolutely brilliant service, advice and suggestions from Kirsty Charman. We have only been on a cruise once before so needed help! Kirsty was so friendly and talked me through everything and gave recommendations and explained everything I needed to do before my Cruise in March 2026. I booked my first cruise with a different company and I had to contact them for assistance on everything, so was apprehensive booking another, but I needn't have worried. I can't praise Cruise1st & Kirsty Enough.
It's easy to book because staff are friendly and accommodating with the issue of the booking not waited long the queue and they explained easy to understand.
It was easy Booking
I will know a lot more when I’ve had my holiday !
Professional friendly knowledgeable service listened to what I wanted.Rang me back 1.30 hours later with all the information for me to book. Thanks you
Always helpful and friendly people on the phone. They make it seem like they really care about you. Excellent customer service. Fantastic deals on cruises! Thank you.
very well explained, answered all of questions queries and concerns!! which made the process a lot less confusing. james was very professional in his approach and a credit to cruise 1st.
Freddie went above and beyond to quote our Alaska cruise with Holland America. A pleasure to deal with him - third time we have looked to Cruise1st for guidance and the best price.
Very informative and knowledgable advisor. Extremely efficient
We have made our booking with James Wow how lovely he is nothing was to much trouble for him put our cruise and stay package together for us spoke to us all way through kept in contact with any questions we had What credit he is to your company Thankyou James Mrs Brown holiday date 29th December 2026
Good quality personal service and knowledge of the product
Excellent as always
Farah was very helpful and gave me lots of useful information for make our holiday/cruise a better experience, thank you
Booked in November for this July. The airline times keep changing, even the airlines. Because of a change they have to put us up in a hotel but can't give me details of the hotel, saying that this will only be available 40 days before cruise. Also, can't give me cabin details, what deck etc. P&O cruises gave us the cabin details when we booked. Just hope we haven't been scammed.
Farah was very pleasant and knowledgeable making the booking stress free and easy Thanks Steve and Di
Always fast, helpful and knowledgeable
Awful communication except for when they wanted payments. Will never use again.
Ease of contact Details explained clearly Listened to what we wanted
Based on analysis of 46 reviews rated 1-2 stars for Cruise1st
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“No offer of refund despite being a clear misrepresentation in written and verbal information”
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Cruise1st is a UK-based travel agency specializing in providing a wide range of cruise options tailored to various customer preferences and budgets. The company offers exclusive cruise deals to stunning destinations across the globe, allowing customers to easily search for cruises based on specific criteria such as departure dates, cruise lines, and destinations. By focusing on affordability, Cruise1st aims to help travelers find their perfect cruise experience at competitive prices. Catering to both seasoned travelers and first-time cruisers, Cruise1st provides uniquely tailored packages that may include onboard credits and special offers. Their user-friendly platform allows customers to explore and compare various cruise options, ensuring that they can make informed decisions when booking their vacations. With a commitment to customer satisfaction, Cruise1st is dedicated to simplifying the cruise booking process for its clientele.
Cruise1st receives overwhelmingly positive feedback, with many reviewers praising the helpful and efficient service provided during the booking process. Customers appreciate the ease of booking, often highlighting the thorough explanations given by agents, which contribute to a stress-free experience. Specific agents, such as Farook and Emma, receive commendations for their exceptional support. However, some consumers express dissatisfaction with post-booking customer support, noting a decline in responsiveness once the booking is confirmed. A few reviews mention unexpected issues, such as a crowded cruise experience. Overall, Cruise1st is recognized for its excellent customer service and organized booking process, making it a popular choice among travelers. The sentiment is predominantly positive.
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