Chris

Apr 19, 2024

I have to say I am beyond disappointed

I have to say I am beyond disappointed with the service we have received over the past few months. The cruise and hotel booking were straight forward however the flight planning has been a disaster . We asked to be upgraded so we were moved to another airline but when I checked the details they had forgotten to arrange uk transfers. So after multiple calls and emails we were moved back to the original airline ,as Virgin was apparently no longer an option and told to contact re upgrade. No further communication took place and we were just moved to AA . However when checked as they had booked AA but flying BA it would cost nearly 5k!! The customer service staff are lovely but it seems their hands are tied and the flight department just book what they like and no apologies for messing up.Perhaps the flight department could communicate with customers to ensure they get the flights they want and are paying for? Absolute chaos for months just hope we get the cruise we have booked as I’m not optimistic .Such a dreadful experience we certainly won’t use again and would not recommend others to either. So to add to an already dismal experience of booking flights I was told I would be informed when the tickets were released so I could book seats q quickly . I should have expected not to be informed and when I contacted them the tickets had been released and when I logged on all the good seats had gone so I paid £300 for seats I would never have picked . So once again their inefficiency has cost us to not be able to access what we would pick if we were booking ourself. I would not go anywhere near them as this had been 7 months of stress to end up with not what we want