EN
Energy Ombudsman
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Resolution agreed
After months of frustration and run around by British Gas got in touch with the Energy Ombudsman and was sceptical as to what they could do British Gas wore me down constant phone calls being lied to every time and promised to resolve but never did My case handler Michelle gave me hope . She was very understanding and made me feel at ease explained what would happen and talked me through the process. Michelle put a case together and gave British Gas her recommendation for a resolution In exactly 8weeks British Gas have met all the recommendations and repaid all the monies owed back into the bank account. Don’t give up if they are in the wrong!