Over a year ago
The person I spoke to was absolutely patient, well informed and explained everything in full detail and guided me through every single step. She was fantastic.
Over a year ago
The customer service rep was outstanding!her name is Macky Manolo.she was very pleasant and knew everything .
Over a year ago
Shaneka was my rep. So helpful and informative. She is pursuing 2 different disputes. She listened to my story patiently and was able to find solutions. Would love to get her again if and when I need... See more
Over a year ago
Devon from customer service was excellent, answered all my questions, very polite and knowledgeable
Janelle Did an amazing job tonight. I really appreciate her putting her effort into helping me figure out what’s going on with my credit score and giving me a good plan to help me get on a good plan to pay off these loans
Highly efficient no hidden mist and straight and honest answers, I love it that's what I call character.
Camila C. was so helpful and explained everything that I needed to do and what she was going to do for me. Thanks
Kenna did an amazing job walking me through the process and giving me advice
Representative was very patient and explained in detail the disputing process
I just Start, but they good in communication and following up, but I don’t know the result that yet I like how they treat customer
Best experience with someone on the phone ever she was polite and patient with me. Give her a raise please.
He was very helpful Harold
She was very helpful very knowledgeable. She stayed on the phone with me to make she I understood everything.
Shavon was really great with explaining all the details of what's happening with my credit scores and how signing up for the team to dispute charges, clear out old addresses and overall cleaning up all my information on all three credit bureaus. He was patient, professional, understanding and easy to work with. Speaking clearly and going over all information twice to make sure there were ZERO mistakes really made this experience a breeze! Ty so much for your help Shavon!
She was very helpful from begining to end. Explained every step and guide the whole process. i have NEVER had to date such AMAZING SERVICE and CLARIFICATION of EVERY step. Thank you. Thank you. THANK YOU.
The agent was extremely patient and helpful to me as I was trying to work with an unfamiliar new phone juggling between the phone call, text messages, camera downloads, and email messages.
Well for one she went above and beyond to help me get my situation resolved or get it going I'm really grateful for that I'm glad I called and talked to her
It was awesome she was a delight to speak with she also explained everything and began to help immediatly great experiance thank you Veronica Duclion
RB, was super great in taken care of all my concerns and made it easy for me to resolve my issues
Excellent!!
Hakeem was very friendly and helpful. Great customer service and explained everything very well.
RB was extremely helpful. She has great customer/people skills, knowledge of all the credit bureau's information and patience. She was on the phone with me for an hour. Without her taking me through the processes I would never have been successful. Thank you RB, you were amazing. I wish all customer service people were as caring and helpful as you are. Thank you, MKQ
Very patient and listened to me and was very knowledgeable
She was really helpful, very patient and real polite.
Based on analysis of 4 reviews rated 1-2 stars for Credit Clerk
“The agent was kind pleasant to deal with and knowledgeable”
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Credit Clerk is a credit improvement service that assists individuals in enhancing their credit scores to secure better loan approvals and more favorable terms. The company focuses on helping customers who struggle with poor credit, which may hinder their ability to obtain loans for significant purchases such as homes, cars, or credit cards. By identifying and disputing errors in credit reports, Credit Clerk aims to improve clients' credit standings. The company provides a straightforward three-step process: customers initiate contact, Credit Clerk addresses inaccuracies in their reports, and ultimately, clients achieve better approval odds for loans. With a commitment to assisting those facing credit challenges, Credit Clerk serves a diverse clientele seeking financial solutions.
Credit Clerk receives overwhelmingly positive feedback for its customer service, with many reviewers praising the helpfulness, patience, and professionalism of the staff. Consumers frequently mention specific representatives, such as Shaneka, Zania, and Devon, who provide thorough explanations and support throughout the credit dispute process. Reviewers appreciate the detailed guidance they receive, which helps them navigate complex issues related to their credit. However, a few customers express frustration, noting that their banks flagged Credit Clerk as a potential fraud risk, leading to confusion and misinformation about the services offered. Despite these isolated complaints, the majority of experiences highlight a strong commitment to customer satisfaction. Overall, Credit Clerk is viewed positively, with a high level of service that stands out to most users.
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