Over a year ago
The person I spoke to was absolutely patient, well informed and explained everything in full detail and guided me through every single step. She was fantastic.
Over a year ago
The customer service rep was outstanding!her name is Macky Manolo.she was very pleasant and knew everything .
Over a year ago
Shaneka was my rep. So helpful and informative. She is pursuing 2 different disputes. She listened to my story patiently and was able to find solutions. Would love to get her again if and when I need... See more
Over a year ago
Devon from customer service was excellent, answered all my questions, very polite and knowledgeable
The person I spoke to was absolutely patient, well informed and explained everything in full detail and guided me through every single step. She was fantastic.
The customer service rep was outstanding!her name is Macky Manolo.she was very pleasant and knew everything .
Shaneka was my rep. So helpful and informative. She is pursuing 2 different disputes. She listened to my story patiently and was able to find solutions. Would love to get her again if and when I need help from Experian!
Devon from customer service was excellent, answered all my questions, very polite and knowledgeable
Zania was pleasant, informative, and a real problem solver. She exhibited patience and was thorough in her explanation of the process- a true delight and an asset to your company! Bob
Zania was very helpful by providing a detailed breakdown description of my inquiries. Providing my credit score. Submitting my request to the relevant departments. Great job explaining the do's and dont's going forward to improve my credibility. Zania was very friendly patient and created a pleasant atmosphere for me to express myself freely and to rebuild my confidence. God bless her tremendously.
My bank flagged as fraud Upon further investigation Credit Clerks looks ok but is misinformed. I can in fact remove old addresses from my credit reports, for free by simply writing to each bureau.
he was very helpful and professional. He also gave me a lot of info that can help me.
The person was very professional and was very knowledgeable about my situation. She answered any questions I had asked with through answers.
I spoke with Keisha F. She was fabulous. I called in with a log on probation and she figured it out right away. We also spoke of several problems with my credit score. She was very knowledgeable about how to try and improve my score. I'm not good with computers and she was very understanding and patient with me. She is a real asset to your company. Her gentleness helped ease my nervousness. Please put this complimentary letter in her personnel file and one to her personally. Thanks Keisha ! Couldn't have done it without your personal touch. Talk to you on Monday at 11:00 a.m. YOUR THE BEST !!!!
Good customer service
VERY PROFESSIONAL AND SHE RESPECTS THE CUSTOMER SHE HAVE A LOT OF SKILL ON THE JOB MY WIFE AND ME ARE VERY HAPPY THAT WE FOUND A CUSTOMER SERVICE LIKE THIS PERSON THAT TOOK ASS ON THE RAY DIRECTION THANK YOU FOR YOUR SERVICE BRIANA RAFAEL AND ALEIDA
Leo was a great help
Worse Experience Ever
I am so happy with Mrs Davauhn he did a great job He listen to my worries He educated me on how I should resolve issues affecting my credit He was very patient and accurate I highly recommend him
Camila was very helpful
They our very helpful
nadia was very helpful with my dispute
The lady was very patient and professional with me and helped me thru this trying time of protecting myself from a current fraud and also future attempt's.
Leo made my experience a breeze he was very helpful and knowledgeable he took the time to explain everything clearly for me. I would recommend them to anyone needing help with their credit. Thank you!
Based on analysis of 4 reviews rated 1-2 stars for Credit Clerk
“The agent was kind pleasant to deal with and knowledgeable”
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Credit Clerk is a credit improvement service that assists individuals in enhancing their credit scores to secure better loan approvals and more favorable terms. The company focuses on helping customers who struggle with poor credit, which may hinder their ability to obtain loans for significant purchases such as homes, cars, or credit cards. By identifying and disputing errors in credit reports, Credit Clerk aims to improve clients' credit standings. The company provides a straightforward three-step process: customers initiate contact, Credit Clerk addresses inaccuracies in their reports, and ultimately, clients achieve better approval odds for loans. With a commitment to assisting those facing credit challenges, Credit Clerk serves a diverse clientele seeking financial solutions.
Credit Clerk receives overwhelmingly positive feedback for its customer service, with many reviewers praising the helpfulness, patience, and professionalism of the staff. Consumers frequently mention specific representatives, such as Shaneka, Zania, and Devon, who provide thorough explanations and support throughout the credit dispute process. Reviewers appreciate the detailed guidance they receive, which helps them navigate complex issues related to their credit. However, a few customers express frustration, noting that their banks flagged Credit Clerk as a potential fraud risk, leading to confusion and misinformation about the services offered. Despite these isolated complaints, the majority of experiences highlight a strong commitment to customer satisfaction. Overall, Credit Clerk is viewed positively, with a high level of service that stands out to most users.
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