Easy to use website with item in stock…
Easy to use website with item in stock locally. Friendly service at collection.

10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Easy to use website with item in stock locally. Friendly service at collection.
Sorry, you could not deliver to our house. Awaiting credit paymentr
Great service and good price, thanks to the team at Lewes.
Great price and super fast delivery.
a great price and very helpful staff
I haven’t even had my wood yet and you are asking for a review!! I thought I had ordered it in plenty of time to get it before the bank hol weekend but so far not heard à dicky bird. The website said I would be contacted by my local depot to arrange delivery but evidence of any attempts to contact me yet. All in all very disappointing
Website was easy to navigate, ordering was straightforward with clear information on the products. Website stated estimated delivery 3 days. Placed the order on a weekend, Monday received am email stating delivery day was Wednesday, unfortunately the driver ran out of time for Wednesday and I was informed the delivery would now be the next day which was fine, the driver was friendly and helpful and placed it where I wanted it to go. I ordered it earlier as this sometimes can happen. What I really liked was the contract/communication from Covers which kept me informed. Overall I was very impressed with the company and will definitely be using them again.
Brilliant service and super speedy delivery of quality building materials. So grateful to know that we can rely on Covers when planning our projects. Everyone is so helpful.
Good kit as always , fair price , when delivery was light. Drive came back on good Friday morning with the missed off part of the load, that was going the extra mile and gave me the full weekend to complete the project
I ordered an extra large bag of topsoil online and this was easy to do. I was contacted shortly after by a member of staff to arrange a delivery day at my convenience. On the morning the driver called me about precise timing and arrived shortly after in a large lorry with a lifting device and dropped it carefully in our driveway. It was all so efficient, everyone helpful and polite, it couldn’t have been easier. The topsoil is great quality, very happy
Great prices good communication and prompt delivery Driver really did his upmost to help and ensure everything was ok They really COVERS all my needs :)
Every thing was smooth sailing from ordering to timely delivery. With 15% discount offered Timbers came comparatively cheaper too. Regrettably some logs have long cracks perhaps of natural cause.
Excellent and speedy service. Ordered yesterday and arrived today. Carlton the delivery driver was great and positioned the bulk bags in exactly the perfect position on my driveway.
Really great experience. Delivery was smooth and driver so friendly and helpful.
Good customer service. it would be helpful to know if goods could be delivered to a local branch. This would prevent people travelling to branches well outside of the area.
Very easy to click and collect
Part of order was incorrect wrong size sent.
Excellent service. Delivered on time. Helpfully on phone. Will always use Covers from now on
Had 2 visits in one day and dealt with the 3 same people, young lady at the counter, a young gentleman who selected and brought my timber tko my car and a security gentleman, all of whom were friendly professional and very helpful, very pleasant visit and cheaper prices as well
Great value and great staff.
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.