Easy easy ordering.
Easy ordering. Polite. Delivered on time. Great service. Thanks.

10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Easy ordering. Polite. Delivered on time. Great service. Thanks.
Good quality and on time
Very fast service and super working teams. Thank you and a company I have always been able to shop with. Thank you
Easy to order online. Great pricing. Flexible delivery to what I want and.the driver was excellent despite the weather. All round a happy experience for a DIY project. Thank you
Arrived in time.
The delivery driver was amazing and delivered my product exactly where I had requested it to be delivered
Brilliant customer service, fantastic team at Burgess Hill, specifically, Paul, Derek & Wade. I didn’t catch the lady’s name (sorry)! Thanks again!
Great experience and a excellent customer service
Good service.
Great website and ordering process. Good communication from Covers and the delivery driver was extremely polite and helpful.
Great communication fast delivery
Fabulous quality at a reasonable price. Excellent courteous delivery.
Order delivered as stated, very helpful and polite delivery staff. Thanks
Very happy many thanks
Great bit of timber for the price , delivered on the day they said 👍🏽 Driver was great even though access was a bit tight , lifted straight over the fence no worries.
Not had my delivery yet, I found my online first order very easy and straightforward
Materials in stock and delivered when required
Superb customer service very friendly helpful staff from ordering to delivery very satisfied customer. Thankyou
Placed order on website, picked order up no problem at all and very friendly
Ordered garden sleepers. Good quality and competitive price. Delivered promptly.
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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