Everything was on time
Everything was on time, good delivery

10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Everything was on time, good delivery
As always communication was brilliant and staff were really helpful
I was really pleased with the delivery driver he carried the fence panels into the garden for me. The quality of the panels seem very good.
No problems
Delivery was very efficient and driver was friendly
Excellent customer service. And driver extremely helpfull
The battens are great for fencing projects. Always friendly and knowledgeable
Helpful customer service and delivery driver, and good prices, cannot fault anything.
Great to deal with and delivered quickly
All good...
After the bad start Covers came good, delivered my 4.8metre banister rail and refunded me the difference in price. So thank and the care provided on my order.
Excellent service, on time
delivered on time and the team are so friendly
great company and products. helpful staff
Quick efficient delivery of the fence panels ordered.
Friendly and professional company to do business with.
Easy booking system, quick service, super communication.
Needed a spare panel for a Symphony kitchen. The buying process was all done by email. The overall time from my initial query (via the Covers website), through acknowledgement, quote, payment and order confirmation was less than 2 hours. Excellent.
I always get great service and communication from the team at Southampton Covers.
Just great service
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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