Covers Timber & Builders Merchants Reviews

Delivered on time, the driver was very helpful in placing the ballast in position

Easy to order on line. Delivery as scheduled and placed on my property as instructed.

Avoid using their delivery service if you don’t want complained by your neighbour. Their truck HK72 TVZ parked and offload in a single lane for more than 20 minutes in a busy morning at 8am today. Two cars behind can only wait until they finished offload but I am sure the kids in the car would be late for their schools. In fact the driver could spend only 1 minute to drive away but he refused to do so. The case was reported to the local police and I hope the police would take further action to make this company’s drivers to be alerted. Reply to Ben: Thanks for your response. The main problem is not about the 23 minutes, is your truck parked in a single lane driveway in a private road, which is violated the traffic law: "Avoidance of Obstruction: Trucks must not cause an obstruction while loading or unloading, and drivers should ensure they don't park in areas where it would hinder traffic flow or pedestrian movement." Moreover, your truck was parked in the customer backyard, where was a private road and your customer house has no rights to use that road. Your driver could choose to offload in the front door of your customer instead of a private road. In conclusion, I don't think your company had trained your drivers in a professional way as he violated 2 rules in 1 delivery service.

Great service from the yard team, went out of their way to assist me. Price and availability were great as was the.timber quality. All in all great service and buying experience.

Good service from order to delivery

Staff very polite and helpful. Even helped carry wood to car

Easy ordering online. Delivered on time and kept informed about when to expect it. Delivery driver helpful putting it out of sight behind a hedge.

All great with my order. Thanks.

Good price and delivery service, but quality of the wood could be better. Some pieces warped and with ends split.

Ordering is easy. The sales staff on the telephone are brilliant, so helpful. The driver unfortunately did not show the same level of customer care.

Great customers service. Staff polite and really helpful.Delivery driver was really nice guy who went all out to help drop our goods as close to the house as possible. Thank you

Great communication and honest service

No hassle quick efficient service

Good delivery and professional

Staff very helpful good quality and good prices

Kitchen is superb. Nothing was too much trouble for the designers and more than one builder had asked where I got this from since the quality is excellent.

Delivery driver carried the order around the back to keep it safe as it was a day early and no one was in, thanks!

Good product, very helpful getting the lengths of timber I needed.