10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Ordered some insulation over the weekend for a very good "deal" price. Had a call from a friendly member of staff Monday morning to agree a delivery day, the order turned up in the afternoon after agreeing any day except friday!! Exceptional service.
Great value compared to Covers competitors. Delivery was fast and my delivery driver Paul was so thoughtful and precise when working out how to deliver my bulk bag over a hedge, on a main road close to a roundabout and next to a lamppost. He got it exactly where we needed it no fuss. Will def use Covers again.
Had a home visit to discuss the install of an island and so far so good. We got some really good advice and the service was professional.
Fast delivery , best price , left on driveway as asked. Many thanks
Great Price, good quality wood, easy collection, friendly helpful staff. The person in the yard helped me load up and ensured I didn't get any damaged items. Has become my first choice for timber in the area. I also found some half price paint while I was visiting - a great bonus!
Easy online ordering competitive pricing and friendly helpful delivery driver
First class
great service good quality materials thanks for your help
Excellent prompt service for comparatively small item Good communication from depot Excellent polite and helpful delivery driver.
Customer/trade focused and responsible understanding of critical supply chain role and dependability needed.
First class customer service and delivery drivers who are prepared to go that extra mile. These guys would struggle to be more helpful.
Very prompt service,and order delivered on time.
The Best Builders Center in Horsham, William Is one decent / Incrediable guy sorts everything so Quickly, i spend a lot of money with William and no one can beat his service.
Great service, Fast delivery Smooth Transaction
Good quality wood, great prices and lovely helpful staff.
Good quality timber delivered in good time.
Good price. Very quick delivery.
Very friendly staff, great prices and if you are careful good timber
Quick delivery. Easy and friendly. Good price!
Fast and efficient service. Driver was helpful placing the bag exactly where I wanted it
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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