10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Very quick, friendly and professional service. I placed a small custom cutting order and it was ready later that day for pick up. Incredibly efficient and a great price. I turned to Covers as DIY store had supply issues... I'm so glad I did - I'll definitely go to Covers first in the future.
Zero contact from branch regarding updates deliveries, no updates when parts of orders were delayed even though told entire order would have been delivered. Delays upon delays with no updates and not fulfilling what they said they would do.
Keeping me updated on my order…..
Considerate driver; quick, efficient delivery. Helpful office team
Friendly, knowledgeable and professional delivery driver with good comms
Ordered on line and within an hour someone phoned me letting me know when the delivery would take place, next day delivery too 👍👌
By the far the best rates especially with the 20% online discount. Ordered Sunday night and delivered by Tuesday. A big thank u to Jeff the delivery driver. Will definitely use covers again
Easy and good price
Mulch was left inside my gate as requested, thanks.
Easy to order online and a call to arrange delivery.
Very helpful chap in the showroom went through every conceivable type of shingle and explained which would be best for my drive. I think he was called Dave? Courtesy call the day before delivery confirming when it would arrive. Thankyou Covers, I wish everywhere was as professional 😊
Prompt delivery, undamaged sheet marine ply, followed delivery instructions. Arrived as arranged
From the very start excellent pleasant service, phone call advising delivery date. Excellent delivery nobody home but driver put three bulk bags in an amazing location without being asked. Thank you
Qick and efficient delivery
Had what I needed, fair price, friendly delivery with no hassle. Good product
Delivery agreed for Thursday, it didn't turn up, spoke to covers on Friday and agreed a delivery for Friday, it didn't turn up. Two days of ensuring someone was around to receive the order and no communication back from covers to say it wasn't coming. Annoying and unreliable.
Excellent service and availability
excellent service
Fantastic customer service, special recognition must go to Simon, who went above and beyond to assist us as we had to make a significant number of cuts to allow us to get the timber in the car. Simon also helped carry the wood and load the car with us. What a legend.
Products purchased were great quality and good value. Staff were helpful, knowledgeable and friendly, delivery was prompt. Have used their services before and will no doubt use them again. Highly rated 😉
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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