Efficient service
Friendly, helpful and efficient!

10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Friendly, helpful and efficient!
I received my order on time it was lifted into my back garden and put as requested driver was polite & very helpful. thank you
Price and service. Outstanding.
Good price, good quality, well packed and excellent service particularly delivery driver.
Great communication straight away! Helpful online chat. Delivery was fast and smooth.
Good price and able to pick up straight away
Only a small timber order 5 lengths 8 x 2, great price as always. It doesn't matter what you order at the local Aldershot branch, the staff are always helpful and go above and beyond. My saw wasn't up to the job, member of staff took it back around into the warehouse and cut it all to the sizes I needed. Amazing thank you
Delivery within 5 days, as ordered. Very nice, helpful delivery chap who got it close to the flower bed so both cars could still fit in. Recommended
Good service and reasonable prices
I ordered a bag of bark last week and haven’t had any correspondence at all to say it’s gone through, and now you’ve sent me this and I’m not sure why as I haven’t had any delivery, no contact at all?
Special offer on the day for online orders put Covers well ahead of all competition, including the local (1/4 mile away) builders merchant. Order was confirmed by phone and delivery date was as stated, and the delivery driver was friendly, helpful and polite. All such transactions should be like this!
All good no problems
Quick polite service
Great prices, on great products, delivered on time and in great condition. Highly recommended.
Great product and service
Competitive price and efficient speedy delivery. Used twice for insulation purchase and will use again!
Simple ordering and collection process.
Very good. Order was simple to place. Communication was great letting me know when the delivery would be and the delivery driver was friendly & helpful. All in all great.
Very competitive prices and good quality timber, helpful delivery driver, will be using them again
My first time using their click and collect service. Nice and simple and everyone at the yard very pleasant and helpful.
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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