Covéa Insurance plc Reviews

Adam listened to what I had to say and explained everything to me in a professional, and helpful way

My pet has been undergoing treatment for over a year for an ongoing disorder, and my insurance company had no issue paying for all treatment. In June however they changed underwriters to Covea and the first time a bill was sent to them they refused to pay based on it being a “Pre-existing condition “. They are ignoring all correspondence disputing this and leaving me thousands of pounds out of pocket when I have done nothing wrong - I’m simply continuing an already accepted claim! Run far and wide if you ever hear your insurer wants to use this company, as they are truly disgraceful and couldn’t care less about the lives they destroy.

Patricia was really helpful, reassuring and knowledgeable.

Luke was courteous and understanding he took on board my questions and tried his utmost to resolve them, calling me back with the answers.

The gentleman that I spoke with Riz Mougal was very helpful in helping me to sort out my claim for my wee dog Zola. He explained everything I needed to know how the claim works. Anything I didn’t understand he explained it very well and I was very happy with the service I received today thank you.

Salmah made the whole experience pleasant and relaxed putting me at ease while she calmly worked through all the details of my claim. A very good experience of the insurance industry.

Very helpful and polite, answered all my questions thank you very much John

The young lady dealing with my claim was extremely clear and helpful. Very professional service

He was so friendly & helpful. Solved my problem straight away. Excellent service. Ronald Cleverley

DO NOT USE THEM….. This company should be ashamed of themselves. We were insured for 3 years & when our dog became seriously ill with his seizure disorder they didn’t want to know. Our renewal was up in Feb and our dog got rushed into hospital 29th Jan, he spent a week in hospital so when we picked him up, the hospital go directly to Covea for the claim. They paid for the 2 days (31st Jan) and then told us that they are not renewing our policy. Just shy of £2000 I had to pay. I phoned up roughly 20 times and never once would a manager talk to me or call me back. It’s disgusting how companies are aloud to get away with this. Because of his seizure disorder no other insurance company will touch him and they know that. So now instead of helping my dog with health issues they will now help to kill him. COVEA YOU SHOULD BE ASHAMED please be careful if your thinking of using them.

Amy, throughout our claim has been kind, responsive and a pleasure to deal with. At no point did I feel anything I asked or was concerned about was too much trouble and she responded by email or phone call extremely quickly.

Patricia was vey helpful and explained everything that was going to happen and said they would deal with it all.

Luke went out of his way to help! I rang because l didn't know what was happening to my claim, he found out for me and set the ball going. My wife is quite disabled so we are missing the car to get around at the moment.

I would not use this company ever again. They are the underwriters for the AA. My vehicle was reported to Covea on 18th August. I sent photographs of the damage on the same day. I was, initally told that the car would be written off. however 10 days later, their engineers had decided it could be repaired. I sent photos to the garage for them to order the parts. A week later the garage told me that, in their opinion, the cost of repairing the vehicle was too great, so they have sent their views back to Covea. When I rang to find out what was happening I was informed that the 'engineers' would get back to me, but they were at lunch. They texted me back that afternoon stating they were waiting for 'a few components' re the updated estimate. I still have no idea what is happening to my car! Their customer service is (IMO) is nonexistent, they are shoddy and unprofessional. I have had to phone them on every occasion, no-one has contacted me, directly. Why their 'engineers' need 5 days every time to review anything is laughable, especially, having taken so long to make a decision, in the first place, the garage has questioned their conclusions.

The lack of contact and the confusion caused by too many parties involved. The boundaries between the underwriter, claims handler and broker were unclear and I had to check who to get information from. Because of the internal Covea processes I had one day's notice to return the Courtesy Car. Initially I was told I would have use of it for 7 days after the claim was settled. It transpired that it was 7 days after the settlement was sent for payment. Contradictory information could have led to my driving a vehicle without authority and more importantly without Insurance cover. One Stakeholder advised that a Cat N write off did not need an MOT but another said one was needed immediately. The request for photographs of the vehicle arrived the day before the time arranged by the photographer. THE WHOLE PROCESS WAS RAGED but the staff were as helpful as they could be. The date below is was the last point of contact.

He was very patient

From recovery to my insurance company choosing a brilliant repairs garage they dealt with everything it helped as I was in shock for a while.

Nice straight forward instructions. Very friendly and down to earth human and nothing seemed too much trouble. All explained to me and seemed keen to get things done swiftly.

The customer service operator was so helpful, she explained things perfectly then went the extra mile to speak to the salvage company to clear the vehicle and send our belongings on

Safa was very helpful and calm on the phone,nothing but praise as I was a bit nervous.Thanks