Covéa Insurance plc
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Lack of contact and conflicting information.
The lack of contact and the confusion caused by too many parties involved. The boundaries between the underwriter, claims handler and broker were unclear and I had to check who to get information from. Because of the internal Covea processes I had one day's notice to return the Courtesy Car. Initially I was told I would have use of it for 7 days after the claim was settled. It transpired that it was 7 days after the settlement was sent for payment. Contradictory information could have led to my driving a vehicle without authority and more importantly without Insurance cover. One Stakeholder advised that a Cat N write off did not need an MOT but another said one was needed immediately. The request for photographs of the vehicle arrived the day before the time arranged by the photographer. THE WHOLE PROCESS WAS RAGED but the staff were as helpful as they could be. The date below is was the last point of contact.