I think the CX is really good easy to…
I think the CX is really good easy to use but to many cowboys are on it
4.3
Great
1,000 reviews
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Review summary
Courier Exchange receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
The Exchange is a great tool
The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we are stuck and obtain re-loads for our own returning vehicles.
Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!
I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwhelming. He took the time to walk me through key processes, answered all my questions, and shared practical insights that helped me get up to speed quickly. His approachable attitude and willingness to help made a big difference. I truly appreciate his support and mentorship.
Warry good!
Thank you for the support and help from the beginning. Thank you.
Company details
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Contact info
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Website
courierexchange.co.uk
All reviews
1,000 total • Write a review
Showing 931 - 940 of 996 reviews
AK
Alan Keir
US
recommending courier exchange from Keir couriers
Joined the exchange 3 months ago to fill gaps in my work and it has paid off very helpful staff if you are stuck or need advice the system is very easy to use and you build up relationships through the work you get and payments are made very prompt highly recommend this site
Date of experience: December 10, 2019
HD
send the invoice and pod by post that is hard to me
Every thing is okay with the app but all one thing makes me unhappy and I stop the work it’s posting the invoice.if cx app great the invoice.why most of company keep asking to send the invoice and pod by post just cost me money and time Please got sort out
Date of experience: December 5, 2019
NM
STAY AWAY, unless you like more stress than money
STAY AWAY, (small fleet account). Unless you want to be a busy fool. I brought 16 months and after 3 months active i realised i don't like them / their culture. I run a small haulage company and thought this would be another string to my bow. Actually more headache, costs and hassle, so much so id love them to refund me my money and i walk away and put this down to a bad experience. My clear message is stay away from the company. Pros: Independence Cons: Everything else Post Invoices and PODs, then not recieved even though its all uploaded onto the system. Expensive subscription Long hours - ( I mean days on the road to to make profit) Competition - Lots of competiton so expect to quote less than the jobs worth Company's can write bad feedback even though you bent over backwards to get the job done and then you end up having to not charge them. As CX honors their feedback which means you dont get bookings as the feedback makes you look bad even though its one sided. Then your the victim of corporate bullying as then other members use it against you to have a reason not to pay or renegotiate the agreed price for the job you did. Payment - you would have to post most invoices. Long waiting time for payment- 45 to 60 days (end of following month) becoming standard. Yes, you generally have to wait three months for your money on average. So plan a 3-4 month cash contingency plan or Invoice factoring. Otherwise you could end up bankrupt. Even when you call the cx account manager, they say i must take them to small claims court. Which is the opposite of what i was told when joining "they vet all members to ensure they dont take on the wrong clients to allow good payment and experiences" Thats when you do get thru as they never answer, you have to leave a message, they say they will call you back in 4 hrs and don't. They have the audacity to email and say i wasn't available on the phone. If they call me i will answer. THE WORSE PART is, i enquired about changing my address via email, as i wanted just like my business a Trading and Correspondence address. Worse question i could every ask. They kept threatening to close my account if i dont supply proof of address even though i hadn't moved and i own both properties. Despite communicating this clearly they suspended my account today!!!!!! I called straight away and had to leave another message despite the fact i was still waiting for my original call from message i left the day before. Not enough return loads. You can return empty or sleep in your van. The app: It's the only positive thing about the cx as you can do everything on the go, upload pods, create invoices and track your drivers. As i said their system allows a paperless efficient close to your job / transaction, but everyone ones posted Invoice and POD's.
Date of experience: December 5, 2019
BS
Courier Exchange Review
I have been on the Courier Exchange for 4 months as a sole trader courier . The app is very good and very easy to use and I have never been short of work since the first day I started using it . Also the ability to create invoices as u go along and keep track via the website makes it so easy to keep track of what you have done and when you are due any payments . Very good value for money and would definitely recommend to anybody who would like to be a professional courier . Brad Sheppard
Date of experience: December 4, 2019
CS
We've recently joined Courier Exchange…
We've recently joined Courier Exchange and so far everyone has been really helpful and the training was extensive. Really pleased we joined.
Date of experience: December 3, 2019
KB
K B
US
Stay away
Two years on the platform, my clear message is stay away from the company. Pros: Independence Cons: Everything else Expensive subscription Long hours ( I mean days on the road to to make profit) Competition Company interfere in the feedback left by you to other users. They promote the big companies and don't care about the small. Payment :) long story- you would have to chase almost every single invoice. Even if you call the cx account manager, response is the same (waiting for money is standard in this industry) Long waiting time for payment- 60 days (end of the month) becoming standard. Yes, you have to wait three months for money but not always. Not enough return loads. You can return empty or sleep in your van. The app: It's the only positive thing about the cx used to be a nightmare but now work fine.
Date of experience: December 2, 2019
JH
Jerry H
US
Yearly review
I joined the CX platform about three years ago and help from management and the whole team is awesome. You can never go wrong, staff are always happy to help with any problems. I can assure everybody that courier exchange is the number one A-Z platform in the UK.
Date of experience: December 1, 2019
JG
Very lucky finding this platform.I'm…
Very lucky finding this platform.I'm new on here but to be onest , i start telling to the friends about this opportunity working for CX COURIER EXCHANGE.Best platform in UK
Date of experience: November 29, 2019
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