Co-op Live has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about expensive and customer service.
Dreadful experience at Stevie Wonder concert on 5/7/25, queued over an hour to get in, only just caught the start of the show-many didn't. Overpriced drinks and food. No legroom, packed too tightly in, very cramped and uncomfortable. Will never return!!
Arrived by car. Parking in pre booked blue area all straightforward. Queue to get in moved fast took about 10 minutes to get in so quick. We arrived fie 6.30 even though Stevie not on stage until 8pm. Plenty of space inside and hardly any queues at bars. Drinks price way too much £9 a pint. Good view of stage in block 112. Excellent concert. On leaving massive queue for ladies toilets. 20 mins to get out of car park. Gridlocked traffic all the to M62 took 1 hour to go 4 miles. Probably would not return. A few years ago my daughter could not get a tram so missed train back to Liverpool so had to pay for a taxi.
Went to see Stevie Wonder who was fantastic the coop however was not will never return. Stairs to seats were dark and steep leg room was tight. No escape route when at the top area. Screen way to small lighting was useless sound was good thanks to Stevie. Price not your every day shop £3.50 can of water disgusting food or the lack of it. No thank you. Staff were nice Stevie amazing venue rubbish come on at the prices charged we surely can do better.
Money making machine!! We were there at Stevie Wonder’s concert yesterday. The show was great. However, there was no public transport at 11 pm, no trams or buses. People were asked to walk all the way into the Manchester which took more then one hour!!
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US
The app isn't working. I could originally see my tickets. Since the COOPLIVE app sign in became linked to my ticketmaster account, I cannot access my tickets. Today I can log in but then just get a white screen. I would NEVER risk this again
Date of experience: April 29, 2025
US
I don’t know who designed this venue but they must of thought it was going to be just full of children with the width of the seats it’s impossible not to either get brushed against constantly by the shoulders or arms of the person sitting next to you. we enjoyed the Andrea bocelli concert at the Co-op Live arena but would never go back there. you might wait for hours to get a tram back and forget getting a taxi as there were hundreds of people waiting and we only saw 2 taxis pull up. we ended up walking back to Piccadilly gardens was told by one of the attendants it was a 25 minute walk, it’s not it’s a brisk 35 minutes and dimly lit at parts. sadly not a patch on the AO arena. unless they solve these issues this arena won’t be in business long. nearly every reveiw is bad and we have experienced it first hand. an absolute joke.
Date of experience: April 27, 2025
We went to see Andre Bocelli on Friday 25th April. The show was amazing but this was ruined for us by one woman in tbe row in front who filmed on her mobile throughout the concert. We were in block 109 row 17. If you want to look at your phone for 2 hours don’t go to a concert. It is selfish &inconsiderate. My evening was ruined by this individual.
Date of experience: April 27, 2025
US
After a long walk to the venue we then queued for an hour. It was chaotic, lines of people everywhere. We discussed leaving the event well before the end to beat the inevitable chaos. It was stressful & we hadn't even got inside yet. After considering how much worse it could get we decided we really didn't wish to endure anymore & actually walked away. It cost us £242 to stand in a queue. My partner is a medic who was concerned for the significant amount of people queuing with mobility issues & only one ambulance in sight. I wish I could say different & I want it to succeed. You need an experienced Manager to come in & get it functioning on a much more competent level & will encourage people to return. As it stands I wouldn't return even if it was free.
Date of experience: April 26, 2025
We went 25.4.25 to see Andrea Borcelli. This place is way too big and therefore has subsequent problems . The queue to get in was ridiculous. We waited in a long line for 20 minutes. We missed Andrea coming on to the stage and were made wait outside the auditorium till the show had started. There is not enough toilets through out the venue . This was a very expensive concert platinum tickets . They should have a different queue for people purchasing these expensive tickets. Can’t comment on the food as we never had any. We had a 50 minute wait again in a lengthy queue to get back into the City on a tram. Definitely won’t be back such a shambles .
Date of experience: April 26, 2025
We are giving five stars as Andrea Bocelli was amazing. A wonderful concert with some added performers who were a real bonus. We were very pleased to have seen him perform. Although high up we had a good view, better than we thought. We could see where some wouldn’t have such a good view though. With regards to queuing to get into the venue, this was difficult and clearly needs looking at. However, the stewards were incredibly kind to my husband who was clearly struggling and ushered us in through VIP entrance. Again, inside stewards were friendly and helpful. I can’t comment on prices of food and drink as we didn’t purchase any. But I would have expected prices to be on the high side like any venue. The free non alcoholic gin and tonic was great though! I don’t think anyone should have food in their seats while the concert is on. It’s disrespectful to the performers and annoying for other concert goers. Driving from the venue, we did expect it to be busy but we were lucky to get out fairly quickly. Again, needs more organisation. Taxi pick up points need looking at too as these were causing traffic build up. So although some thoughts on the venue, overall a good experience. But of course, we were there to see Andrea Bocelli and for that we have absolutely no concerns, he was just perfect.
Date of experience: April 26, 2025
US
Thank you to the Co Op Arena. After being stuck in traffic for ages, myself and my disabled mum were escorted through the building to our seats. We weren’t ’staying longer at the bar’ as suggested by some reviews!!! Stewards were reminding people to put away their phones too. The sound quality and production were superb. A very emotional and memorable evening. Thank you and the staff very much indeed.
Date of experience: April 26, 2025
US
It took 40 minutes from Andrea Bocelli coming on the stage before people were eventually seated...people were being allowed in with their drinks in hand so clearly were " late leaving the bar" which majorly disrupted the beginning of the show...stewards walked past the throngs of mobile phones stuck in the air by inconsiderate people...despite the announcement of no recording allowed. I complained at " fan assistance" at the interval to basically be told " people have paid for their ticket so we can't refuse them entry" absolute circus down on the floor with people seated in wrong seats being moved mid show...that and people stuffing their faces with pizza...just disgraceful, inconsiderate and rude. Co op arena off my list in future...AB was amazing..i settled into the second half..but couldn't go through that again... it seems the co op prioritises profit over customer experience....very disappointed co op and will take my business elsewhere!!
Date of experience: April 26, 2025
Just got back from Andrea Bocelli event. The event was superb and the sound was good. However for a new(ish) venue, and this being my first visit, I was very surprised and disappointed by some aspects. We were sat in block 304 row 10 and our view of the video screens at the back of the stage was severely obstructed by what I think were the speakers hanging down from the roof. Which genius thought this was a good idea? Secondly the access stairs are a trip hazard at the end of row 10, with several people tripping and 1 lady actually falling. I am amazed that this arrangement received Building Regulations Approval, but then again perhaps I shouldn’t be. I wasn’t surprised at how expensive the food is, as once inside you are a captive audience, but to charge £8.80 for a small can of water and a small portion of luke warm fries is a total rip off.
Date of experience: April 26, 2025
US
The ticketmaster website, and reminder emails, state the Andrea Bocelli concert starts at 6:30. I had to stand outside in a long line for 40 mins then on entering the coop live was told the start time was 8pm, not 630pm. No seating outside the concert hall. Please can you provide these outside the hall doors. My hip and knee found it very hard. Thank you.
Date of experience: April 25, 2025
