Co-op Live has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about expensive and customer service.
Dreadful experience at Stevie Wonder concert on 5/7/25, queued over an hour to get in, only just caught the start of the show-many didn't. Overpriced drinks and food. No legroom, packed too tightly in, very cramped and uncomfortable. Will never return!!
Arrived by car. Parking in pre booked blue area all straightforward. Queue to get in moved fast took about 10 minutes to get in so quick. We arrived fie 6.30 even though Stevie not on stage until 8pm. Plenty of space inside and hardly any queues at bars. Drinks price way too much £9 a pint. Good view of stage in block 112. Excellent concert. On leaving massive queue for ladies toilets. 20 mins to get out of car park. Gridlocked traffic all the to M62 took 1 hour to go 4 miles. Probably would not return. A few years ago my daughter could not get a tram so missed train back to Liverpool so had to pay for a taxi.
Went to see Stevie Wonder who was fantastic the coop however was not will never return. Stairs to seats were dark and steep leg room was tight. No escape route when at the top area. Screen way to small lighting was useless sound was good thanks to Stevie. Price not your every day shop £3.50 can of water disgusting food or the lack of it. No thank you. Staff were nice Stevie amazing venue rubbish come on at the prices charged we surely can do better.
Money making machine!! We were there at Stevie Wonder’s concert yesterday. The show was great. However, there was no public transport at 11 pm, no trams or buses. People were asked to walk all the way into the Manchester which took more then one hour!!
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Absolute shambles! Visited on 14th December queued for ages 4 different stewards told us to "stay in the line" for entrance D but when we eventually got to the front we were in the wrong place, some of the stewards hadn't got a clue what they were doing. I have been to many venues but never experienced anything like this so badly organised. BTW Sir Paul was brilliant
Date of experience: December 16, 2024
US
Avoid this arena. Worst one I have ever been to. Stewards hopeless. Queued one and a half hours in rain, which was over a mile long. Wouldn’t go to this one again no matter who was playing.Been to Wembley and Cardiff this year to see Springsteen and Billy Joel. Just walked in venues no long lines to join.Enjoyed a drink in both before shows.We only just made it in to this co-op arena ,when we where told to take our seats the show will be starting. People who where still in the Queue outside must of missed the opening songs.But McCartney was Fantastic
Date of experience: December 16, 2024
US
14 December, no organisation, same as other reviews, huge queues but no information about which door you were queuing for. Too few stewards and those you could see were squabbling amongst themselves. Dangerously over crowded at times while in a queue. From car park to getting in the arena we walked 1.5 miles snaking around the venue. Escalator not working. Seating cramped and narrow. Have tickets for another gig next year which I will be selling, will never go back. Paul McCartney saved the evening.
Date of experience: December 15, 2024
Stewards are absolutely useless what is the point of them. Escalators don’t work so I had to climb several flights of stairs. I have issues with walking and needed to sit down. There are folding seats visible through the staff only doors I asked if I could use the chair for 5 minutes. Steward said “no” need to speak to supervisor. Spoke to supervisor Andrew who was quite gormless and did not appear to understand the question.He eventually grasped what I was asking and said vacantly that they couldn’t let me use the seat for 5 minutes as everyone would do want to do the same!! Accessibility is very poor or non existent if you aren’t in a wheelchair. I suppose they have my money so my comfort is of no concern. I’m registered disabled and this place especially the staff are a joke.
Date of experience: December 15, 2024
14th December. From pre-booked Co-op Live adjacent car park to getting in - 2 hours in the cold rain in a chaotic mess of disorganisation. Fitbit said we walked 2.5 miles from a start point 200 yards away from stadium. The gates opened late and the mass of people outside just trying to find the right queue was frightening at times. Once inside the price of drinks etc was astonishing. The seats are so narrow it’s a joke. Total rip-off and criminally disorganised, we won’t be back soon. Paul McCartney was superb by the way and he and his group saved the day.
Date of experience: December 15, 2024
I am absolutely appalled that the Co-op venue feel they can treat paying customers in such a way. They recommend on their website for the best experience arrive between 5.30pm to 6.30pm, what they don't tell you is from 5.30pm you will be stood outside in the freezing cold and rain until they open the doors at 6.30pm. I have no idea why they feel we should all think this is a good experience. I will never return to this venue. For anyone who does decide to go don't be fooled, find out what time the act is on stage and arrive 30 minutes before. This way you won't be paying the extortionate prices for drinks. I come from Rochdale where the Co-op began how far they have sunk since those good people founded the organisation.
Date of experience: December 15, 2024
