Co-op Live has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about expensive and customer service.
Dreadful experience at Stevie Wonder concert on 5/7/25, queued over an hour to get in, only just caught the start of the show-many didn't. Overpriced drinks and food. No legroom, packed too tightly in, very cramped and uncomfortable. Will never return!!
Arrived by car. Parking in pre booked blue area all straightforward. Queue to get in moved fast took about 10 minutes to get in so quick. We arrived fie 6.30 even though Stevie not on stage until 8pm. Plenty of space inside and hardly any queues at bars. Drinks price way too much £9 a pint. Good view of stage in block 112. Excellent concert. On leaving massive queue for ladies toilets. 20 mins to get out of car park. Gridlocked traffic all the to M62 took 1 hour to go 4 miles. Probably would not return. A few years ago my daughter could not get a tram so missed train back to Liverpool so had to pay for a taxi.
Went to see Stevie Wonder who was fantastic the coop however was not will never return. Stairs to seats were dark and steep leg room was tight. No escape route when at the top area. Screen way to small lighting was useless sound was good thanks to Stevie. Price not your every day shop £3.50 can of water disgusting food or the lack of it. No thank you. Staff were nice Stevie amazing venue rubbish come on at the prices charged we surely can do better.
Money making machine!! We were there at Stevie Wonder’s concert yesterday. The show was great. However, there was no public transport at 11 pm, no trams or buses. People were asked to walk all the way into the Manchester which took more then one hour!!
No description available yet.
Website
cooplive.com100 total • Write a review
1 star is generous 2 pints of beer, 2 shots of vodka = £36 My head nearly fell off Also VIP seats don't get you anything, pointless, save your money.
Date of experience: April 23, 2025
Went here to see PlayStation Live. At the interval one of our group went out for a smoke, he reached the door and the staff watched him head outside. He finished his smoke and turned around to re-enter the building and was told he couldn't as once he was out they can't let him back inside without buying another ticket. Bear in mind, the venue was barely full. There were more empty seats than full. He has approximately 10 feet out the door, nobody said to him once he leaves he cannot re-enter. Security staff said it's in the terms and conditions when buying the tickets but the tickets were a gift so we didn't know this. On checking their terms and conditions, we saw in section 7 it's on the discretion of the door staff so they could have let him back inside, it was just a jobs worth on the door. Drinks prices were a joke too. £5 for a Pepsi is too much. Overall, very poor experience here and likely won't return to this venue.
Date of experience: April 23, 2025
Took my wife to an Andre Rieu concert at the Coop Live arena. The evening was marred by a group of 5 people squeezing past into the next 5 seats to us, about 10 - 15 minutes after the start of the concert, each carrying a container of chips and, what ? faggots. They continued to eat during much of the first half of the concert whilst holding mobile phones aloft to video the musicians. This unpleasant sight was accompanied by the strong smell of vinegar and chips. The group were also late back after the interval. This inconsiderate behaviour seemed to be happening in other seating areas. Why do the organisers allow food to be taken into the seating areas and also not prevent entry after the start of the concert ?
Date of experience: April 11, 2025
What would be a great venue has been ruined by the seating absolutely no leg room and if trying to get past people in seats is damn right dangerous as not enough space to pass even with people stood and pushing into their seats this needs serious attention I will be asking this question to Manchester council Also stewards had not got a clue after leaving this venue sending people to wrong places Prices for food and drinks extortionate £9 for a pint £3.30 for a small can of water and take out a second mortgage for food Also be careful if you want a cab trying to charge £25 -£40 for a three mile journey this was private hire taxis that should not be picking up people without a confirmed booking dangerous in so many ways
Date of experience: April 8, 2025
We went to watch War of the Worlds on 6th Apr 2025 and, based on other reviews, I had some concerns but everything went really smoothly. We used the official Blue car park. At £25 very pricey but events like this always are. Parking was easy and well sign-posted from Alan Turing way. Plenty of stewards to help. We arrived at 16:30 for doors open at 18:30 and drove straight on to the car park. We then went for some food, returning to the Co-Op Live at about 18:50. The lines were long but always moving. Perhaps took 10 minutes to get in but nothing excessive for a venue of this size. I had all three tickets on my phone so scanned my wife and son in first. Scanning the bar code from my phone was easy and plenty of stewards to help out in the event of any problems. We were in Section 108, Row 13. The view was good. Seats on a par with a football stadium. I am 177cm tall and could sit quite comfortably for the duration of the 2 hour concert. There were queues for food and drinks and, again, these were very pricey; £11 for a hot dog. However, I'm afraid that is the world we live in. We left the arena approx 22:35 and it appeared to me that there were still trams running but for how long I could not say. Once again, plenty of stewards available to help out and give advice. Coming off the car park was not too bad. The lanes were coned and stewards present to help keep things flowing. The only issue was turning right on to Alan Turing Way. There was a lot of congestion. On reflection, I wished I had just turned left and gone around the block but we managed OK, and were back in Sandbach before midnight Would have been earlier if our exit off the M56 had not been closed! War of the Worlds itself was excellent and I thoroughly enjoyed it. Overall a good experience and a lot smoother than I expected it to be. If you plan on going early and then going for food as we did, I recommend booking a table. There is a great Indian/Thai restaurant 5 minutes walk way. Not the cheapest but both the food and service was great. If I had a criticism, it would only be turning right on to Alan Turing Way when we left the venue. I certainly would not hesitate going again for the right event.
Date of experience: April 7, 2025
Lack of helpers in getting disabled to seats not all of us are able to do so many steps no grab rail etc asked for assessable seat but it was a block booking Went on Thur 3 April
Date of experience: April 5, 2025
US
Only offering 1 star as unable to post without a rating. Absolutely disgraceful experience on 3rd April. Booked official parking that we found out in the night wasn’t available but no email or notifications to let us know. Try g to find help and support, no one at venue willing to help. Massive impact on an existing medical condition. Eventually arrived having missed half of the event. Again no one at the venue to speak with, general response we can’t help or it’s not us. Even trying to find a lift got answered by don’t know layout of building to go around that side to then be told lifts were back where we came from. Worst experience ever at a venue. Will never visit Coop live again. Spent second half of event is excruciating agony after being stuck in their traffic tailback for almost 2 hours. No customer service. Cannot even find a way to make a complaint, fans forum had limited characters so cannot give full details.
Date of experience: April 5, 2025
Went to Andre Rieu last night. Did not get a WOW factor from this new arena. £4 for a can of pop is mad, a false economy, as you only buy 1, or none at all. Dont rip us off The biggest issues is allowing late comers both at the start and after the interval to go to their seats when a song was on. It was rude and inconsiderate. All the staff need to do is keep them at the door for a few more minutes until song ends. Its not hard, the noise they made going down the steps was a disgrace. The lady after the interval was a beautiful singer, ruined by people walking down the steps. Wrong Wrong Wrong
Date of experience: April 4, 2025
Our first visit and it was superb. The venue is excellent with probably the most friendly and helpful staff I have ever come across. Everything worked really well, we didn’t have a queue to get in and even the bar / catering was very good. Andre Rieu’s show was an absolute joy with everyone coming out uplifted. Music is indeed the food of life .
Date of experience: April 4, 2025
Co-op live presale for Lady Gaga, got an email offering me presale tickets as a member, attempted to log on numerous times have done this successfully before, but this time nothing complete waste of time.
Date of experience: April 2, 2025
