Choice Vehicle Rentals Reviews

Aeropuerto de Sofía, T1. No pongo un 0 por qué no deja la página Alquilo un coche con "cobertura completa" como ellos me lo venden (30€ por un día). Me hacen un rallón en el espejo de como máximo 3cm, por la noche (obviamente yo no lo vi) y cuando lo entrego al día siguiente me dicen que me tienen que cobrar 200€ por eso. Les argumento que tenía pagado con ellos un seguro completo, pero me responden con que tenía que haber llamado a la policía para que hiciera atestado (¡de un rallón!), que sin eso no pueden reclamarlo ellos a su seguro. Ojo, que me habían dicho al recogerlo que si tenía un ACCIDENT (creo que todos entendemos que accident es accidente, no ralla de 3cm), pues ahí sí tenía que llamar a la policía (obviamente). Pues se quedan con 200€ del depósito que dejé, me hablan de malas maneras, y dan explicaciones justas, como para confundir al cliente. Obviamente nunca volveré a alquilar con ellos, ni tampoco lo aconsejo a nadie.

After turning up early for this hire company. We have hired a 9 seater minibus from these guys for the last 6 years. Damage was caused to the wheel arch. When parked in a disabled bay. In the hotel we was staying at with cctv cameras. We reported it straight away to the insurance company. And sent pictures. To avoid the £1000 excess to reduce it to the £500 we was told. But when we had taken the vehicle back. They told us we would have to pay the £1000 for excess. After we had done everything asked of us. We have had no paper work that we have paid. And nothing back from the insurance company. The did not like me ringing the insurance company either. I will be taking this further as this is not how you do business. I could claim this back through the business. I would also like evidence of works carried out and costing. Do not use this company as they do not help you what so ever.

They are in the dark ages, they were able to take my booking online but when I turned up they insisted on a physical bank card for the deposit which I don't use anymore, everything is done on my phone with Google pay. I then walked down to Strafford Hire who gladly took my deposit via my phone. They refuse to refund my booking even though it's their backwards ways at fault not me. Bunch of crooks!

Absolute bunch of fraudsters. Hired vans from them on multiple occasions because they're the cheapest in the area, and I guess you get what you pay for... until they rip you off. Issues I've had with them in descending order: * The last time I hired with them they charged me £800 (the maximum damage excess) for repairs that were never carried out. I have no problem with paying for damage but I don't expect a hire company to just pocket the money without actually getting the repairs done. They also pressured me into paying the full amount before issuing a receipt for repairs by saying if I paid later there'd be extra charges. Shocking behaviour. * On another occasion their staff tried to pressure me into driving the van off the forecourt without taking photos of the vehicle, saying they already have a record of existing damage. Luckily I insisted on taking my own photos anyway because after I returned the van they tried to charge me for scratches that were already there but weren't on their paperwork. Good job I had my photos of the van on their forecourt with the pre-existing scratches before I drove it away... * The vans are in awful condition, on multiple occasions they've had to replace the van I was initially given because it was unsafe to drive out of the forecourt (missing wing mirrors etc). * One occasion I opened the back of the van after getting home and it was full of soil. Had to spend an hour cleaning it out before I could start loading in. If you're going to rent from Choice, ALWAYS take photos of the entire vehicle before leaving the forecourt, pay by credit card so you can S75 any fraudulent charges, and take out excess insurance cover so you don't end up out of pocket.

PLEASE READ MY EXPERIENCE BEFORE RENTING A VEHICLE FROM THIS COMPANY I rented a vehicle five days ago. I completed all the required online documentation, went to the location, paid my deposit and rental fees. A staff member came out with me, handed me the vehicle key, and asked me to sign four different documents on a small mobile screen—which I did. Everything seemed fine, and I drove off to work. Five days later, I returned the vehicle to the same location. Another staff member inspected the car and pointed out damage that I genuinely had not noticed at all. The receptionist made a call to get a price for the damage. She told me that the excess under their policy is £800, and that I would have to pay half—£400. I offered to bring in an independent surveyor to assess the cost, but she said I would still have to pay £400 regardless. I also offered to get the damage repaired myself, but that was not accepted. She insisted the company only uses their own garage and added that the vehicle had been recently painted. It felt like a setup. I noticed staff inspecting returned vehicles in great detail, inside and out, as if looking for any excuse to charge customers for damage—possibly even damage that was already there. I now suspect they might be using this method regularly to collect money from unsuspecting customers. My advice: thoroughly inspect any vehicle you hire and document everything before driving off—or better yet, avoid this company altogether.

Crawley branch, Hired a Ford Tourneo for a week’s holiday, booked online. Ready on time, stress free and a lovely vehicle was supplied for our week’s Holiday. All in all I cannot fault the service or the vehicle supplied would definitely use again.

Super accueil, réactives et souriantes, nous avons loué une voiture pendant 2 semaines. Aucun soucis, tout a été parfait !

warning Do not approach them!!! They have many ways to steal money from you if you want to keep the money and the time you and your nerves don't approach them I'm talking about the branch in Sofia they lie steal your money and belittle their customers with extreme cruelty!!! They are just awful!!! предупреждение Не ги доближавайте!!! Те имат много начини да откраднат парите от вас, ако искате да ги задържите и времето, когато вие и вашите нерви не ги доближават Говоря за клона в София те лъжат крадат парите ви и омаловажават клиентите си с изключителна жестокост!!! Просто са ужасни!!! предупреждение Не ги доближавайте!!! Те имат много начини да откраднат парите от вас, ако искате да ги задържите и времето, когато вие и вашите нерви не ги доближават Говоря за клона в София те лъжат крадат парите ви и омаловажават клиентите си с изключителна жестокост!!! Просто са ужасни!!! warning Do not approach them!!! They have many ways to steal money from you if you want to keep the money and the time you and your nerves don't approach them I'm talking about the branch in Sofia they lie steal your money and belittle their customers with extreme cruelty!!! They are just awful!!!

Uckfield Branch, very helpful and stress free service, van i hired was great, all damages documented and sent to me before leaving and again on return, no fuss, cant fault the service i received. thank you Uckfield Branch

Menudos sinverguenzas. Fuímos a coger un coche con ellos en el aeropuerto por que nos falló la otra agencia (Surprice) y nos convencieron de que no nos fueramos a otra mas barata por que se iban a quedar con nuestro depósito. nos ofrecieron un precio por el coche el doble de caro asegurandonos que con otras agencias ibamos a tener problemas. Lo cogimos a todo riesgo para evitarnos sustos y tras una semana de haber estado en Bulgaria, nos han cobrado 210,66€ de los cuales no tenemos explicación ninguna, ni hay arañazos, ni lo hemos dejado sucio, ni nada por el estilo, lo entregamos y nos lo firmó el chico del aeropuerto como devuelto y ahora vemos este cargo, lo vamos a reclamar desde luego, pero pienso poner esta reseña en todas las páginas que haya para que no volvais a engañar a nadie. A ver si os pensais que la gente tiene 200 euros de sobra para poder hacerles esto.

I hired a vehicle transporter on Mon 24th Feb to collect a Citroen C1. I was greeted by two very friendly chaps who were professional, warm and welcoming. They confirmed my details and promptly took me around the vehicle taking the time to show me around it and explain its functions etc. I was then on my way. The vehicle was perfect, clean, correctly equipped as in straps etc. It handled as I’d expect and everything worked as it should. I loaded up and made my return journey which all went as planned. I was unfortunately a little late back due to unforeseen problems on the M25 (accident maybe) but the chaps were very kind, professional and showed understanding. Another customer was also waiting for that very same vehicle who were also understanding. I strongly recommend Choice Vehicle Rentals to anybody. If I could use one word to describe my experience, it’d be “Amazing”. Thank you

We had great service, from all my initial enquiries checking my licence was valid & that their mini bus was suitable for us with kids, the online forms made pick up such a quick process The guys on the desk at Crawley let us park it at the depot while we walked into town for food & some shopping. The 17 seater mini bus was so smooth to drive, I was worried it’d be a tank but it was such an easy van to drive, it was clean inside & out and had a lot of over head storage plus the seatbelts were adjustable, good for the smaller kids in our group We will 100% be booking when we’re over again, thanks for a top service :)

Hired a small van for furniture transport. It's a bit of a faff with the online forms. Friendly reception staff but then had to wait 3O minutes for the handover of our vehicle, eating into our paid hire time. Surely as a well established company you can organise what people have rented what for the next morning and be ready to go with handover of keys and vehicle there ready. On a positive note van was excellent high quality and individually the staff were nice people and helpful.

Great service received at Crawley branch. Very efficient booking and pick up process. No waiting time. Literally spend less than 5 minutes at the office.

It’s a shame there’s not an option to give 0 stars for the Crawley branch. A couple of years ago I booked a nice automatic 9 seater for my family getaway and to be fair they rung me and refunded me the difference to give me an older version of the minibus which wasn’t overly bad but wasn’t what I wanted. Anyway I let this slip because it sounded like a genuine issue. This year I booked a brand new minibus 9 seater for a work do in August, I booked this back in June to be certain I will have it. Paid upfront in June and filled out the drivers forms. I rang the company end of July to make sure everything was still ok for my booking (just because I was paranoid) but I was put at ease as they have “a whole fleet” of new 9 seaters so I will definitely have it. On the 16th of August, less than 24 hours before picking up the vehicle I receive a call from a man at Crawley branch to tell me that the vehicle has been recalled and no longer available, can only offer me a 6 seater and a car instead which will not work as that’s two lots of diesel and I have to find another person willing to drive a long way. This is completely out of order and I should never have booked again with them. They completely ruined massive plans for my business that had been booked for months and I had even confirmed because I was paranoid! Not a care in the world when I had to cancel and get a refund which I hope comes through. Disgusting behaviour as they expect me to find something in under 24hrs during school holidays. I’m absolutely raging that this company has done a similar thing to me again. What the guy probably meant to say was, “you paid a cheaper price back then, we got asked for a rental on the same dates and prioritised someone who paid more than you did.” Absolute wrongens, avoid like the plague

Alquilamos un Toyota Corolla con Choice en el aeropuerto de Sofia. Llegamos por la noche, el coche era matriculado este año. Tuvimos que dejar aparte de pagar el alquiler un depósito de 600 euros. Como andábamos justos de presupuesto tomamos mucho cuidado de no dañar el coche; conduciendo y cuando lo aparcabamos, con espacio suficiente. El día de entrega lo dejamos en el parking y subimos al mostrador. Al volver a bajar el coche tenía unas rallas en una llanta del coche, absolutamente convencidos de que nosotros no las hicimos. Se quedaron con los 600 euros, nos sentimos totalmente estafados.

I recently rented a van from the Crawley branch of Choice Vehicle Rentals, and I’m thoroughly impressed with the service. I was given a brand-new Citroën Dispatch, which was in excellent condition. I hired the van for two months, and the rate was highly competitive—significantly lower than other rental companies I checked. The online booking process was straightforward and user-friendly. Simon and Kevin at the branch were incredibly helpful and made the pickup and return process smooth and hassle-free. Overall, I’m very satisfied with the experience and will definitely choose Choice Vehicle Rentals again in the future. Highly recommended!

Expérience catastrophique avec cette compagnie de location de voiture. Les deux femmes à l'accueil semblent tellement gentilles et serviables, et en plus elles parlent français, mais c'est tout le contraire. Ce sont de vraies arnaqueuses. En arrivant à la voiture, nous nous rendons compte qu'elles nous ont fait payer 500 euros pour 2 jours avec assurances pour une Hyundai I20 sans GPS ni caméra, et en allumant la voiture nous a demande d'aller faire le service. Nous avons donc ramené les clés tout de suite pour demander un remboursement, mais c'était impossible. Elles ont refusé et nous ont dit que nous avions signé le contrat et qu'il ne pouvait plus être annulé. Nous sommes allés voir la police de l'aéroport qui nous a expliqué qu'ils ne pouvaient rien faire car nous avions signé un contrat. Ils nous ont toutefois conseillé de prendre un avocat, mais c'était un samedi en fin d'après-midi et nous devions partir d'urgence pour le sud de la Bulgarie.Pour le retour, ils nous avaient assuré que nous pouvions rendre la voiture à 14h00, mais sur le contrat, ils avaient discrètement écrit 12h00. Ils ont donc tenté de nous facturer une journée supplémentaire à cause de cela.

Extremely disappointed. Starting with the changing the car I have booked. Followed by the warning the any speed tickets will be sent via email/ I was wondering why they telling me that???/- may be their practice.Furthermore telling me that the vehicle is new and doesn’t have any scratches, but it does- I have took some photos. Non- proven charges- paid for 5 min early return of the vehicle - disgusting!!! Paid £100 for high speed, but not any documents we sent to me. Just they charged my card . I’ve emailed them and asked for any Police report- they never replied. Disgusting staff attitude- after I questioned her, why they charged me for returning the car on time, she said you MUST pay the charge because you returned the vehicle 5 min before the time and why else will pay for my fault. ????OMG people. Please don’t use this company. Safe your nerves. 🤮🤮🤮👎🏿👎🏿👎🏿Its 0 stars

I had a terrible experience with Choice. I rented a small Hyundai for 5 days from the Sofia airport. The personnel is very dishonest and unprofessional. They will try to steal your entire deposit and charge extra expenses on your credit card. When we arrived at the Choice desk at the Sofia airport and asked about the price for renting the car, we were told that it was inclusive of all expenses; however, once we signed the papers they told us that if we wanted insurance we had to pay extra. At first, we got a car that had some mulfunctioning problems, so we had to take it back and substitute it, wasting two hours of our first day in Bulgaria. Instead of being sorry, the personnel told us "you are lucky that we have another car of the same type". When we returned the car with a minor scratch in the back, they took the entire deposit of 360 euros. We also received a 35 euros fine for speeding, but Choice charged on my credit card 102 euros for it.