Choice Vehicle Rentals
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PLEASE READ MY EXPERIENCE BEFORE…
PLEASE READ MY EXPERIENCE BEFORE RENTING A VEHICLE FROM THIS COMPANY I rented a vehicle five days ago. I completed all the required online documentation, went to the location, paid my deposit and rental fees. A staff member came out with me, handed me the vehicle key, and asked me to sign four different documents on a small mobile screen—which I did. Everything seemed fine, and I drove off to work. Five days later, I returned the vehicle to the same location. Another staff member inspected the car and pointed out damage that I genuinely had not noticed at all. The receptionist made a call to get a price for the damage. She told me that the excess under their policy is £800, and that I would have to pay half—£400. I offered to bring in an independent surveyor to assess the cost, but she said I would still have to pay £400 regardless. I also offered to get the damage repaired myself, but that was not accepted. She insisted the company only uses their own garage and added that the vehicle had been recently painted. It felt like a setup. I noticed staff inspecting returned vehicles in great detail, inside and out, as if looking for any excuse to charge customers for damage—possibly even damage that was already there. I now suspect they might be using this method regularly to collect money from unsuspecting customers. My advice: thoroughly inspect any vehicle you hire and document everything before driving off—or better yet, avoid this company altogether.